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ADVANCED CARDIOVASCULAR HEALTH SPECIALISTS, P.CPractice Manager
May. 2025Livonia, Michigan, United States
Tyson EyePatient Services Training Manager
Apr. 2024 - May. 2025★As the Patient Services Training Manager at Tyson Eye since April 2024, I have developed comprehensive
training curriculums that identify and address emerging needs, significantly boosting productivity within our team.
★I conduct hands-on orientation programs and tailored on-the-job training sessions for new hires, focusing on improving specific skills to enhance their performance.
In spearheading the establishment of a new training position, I have successfully revamped departmental training processes to facilitate one-on-one training for new employees. I collaborate closely with billing, authorizations, and call center teams to implement effective training protocols and procedures for both new and existing employees, ensuring everyone is equipped with the necessary knowledge.
★Leading a team of 12 direct reports and six additional employees, I manage scheduling inquiries and address case-specific questions for our medical doctors. During staffing shortages, I provide operational support by stepping in at various offices and assisting with billing preparation during high-demand periods. I troubleshoot time-sensitive issues to maintain smooth operations, swiftly resolving urgent billing and collection inquiries from patients.
★I lead onboarding and orientation programs for new employees, promoting seamless integration into clinic operations. By monitoring and assessing training outcomes, I provide leadership with detailed reports on staff progress and training effectiveness. I also facilitate workshops and training sessions focused on patient communication, conflict resolution, and service excellence.
★Additionally, I develop and update training manuals and resources to ensure that our content reflects current healthcare practices. By fostering a culture of continuous learning, I motivate team members to pursue personal and professional growth, while improving communication among management, trainers, and staff to consistently meet our training objectives.
Tyson EyeHR Generalist / Recruiter, Office Manager
Sep. 2022 - Apr. 2024Fort Myers, Florida, United States★In my role as HR Generalist/Recruiter and Office Manager, I successfully streamlined recruitment processes, reducing the time-to-hire rate by 67%, from candidate selection through onboarding. I coordinated benefit enrollment and maintained accurate I-9 records for new hires, ensuring compliance and operational efficiency.
★As the sole Patient Services Representative, I oversaw operations in an office serving 30 to 55 patients daily, handling check-in and check-out procedures, as well as payment collection. I verified the completion of appropriate testing and ensured the accuracy of CPT codes and modifiers while managing payment applications, credits, and adjustments for billing.
★I supervised 10 direct reports and four indirect reports, providing support and guidance to front desk staff and technicians. My recruitment efforts spanned up to 12 open positions, utilizing ATS for resume reviews, headhunting on platforms like Indeed and ZipRecruiter, and conducting phone screenings and interviews. To assess candidate aptitude and personality fit, I employed Predictive Index and Wonderlic assessments.
★I facilitated reference checks and managed the onboarding process for new hires, guiding them through company policies, OSHA/HIPAA training, and department-specific training programs. Additionally, I administered HR duties, including HRIS management, employee relations, and engagement initiatives, leading to the creation of an employee recognition program modeled after Bonusly. I organized various events, such as picnics and holiday parties, by securing vendor quotes, planning activities, and leading event setup. My evaluation of training and development programs included vetting speakers for lead and management training within the practice. Overall, I managed full-cycle recruitment and onboarding, from job posting to candidate selection, while developing and enforcing HR policies to ensure compliance with labor laws and company standards.
CORE Health CentersTraining Coordinator
Feb. 2020 - Aug. 2022Lexington, KY★As the Training Coordinator at CORE Health Centers from February 2020 to August 2022, I effectively managed day-to-day inquiries and operational challenges for 59 Chiropractic Technicians, offering guidance on procedural, billing, and authorization issues. I developed and implemented over six specialized training protocols for various roles, including Radiologic Technologists, insurance specialists, and scribes, ensuring compliance with company policies and procedures.
★I led comprehensive onboarding and training programs for all new employees, including Doctors of Chiropractic, to streamline operations across our practice. My support for 21 Doctors of Chiropractic in resolving daily operational, billing, and troubleshooting concerns helped optimize workflow and efficiency. I trained up to 10 new hires simultaneously while maintaining high training standards during periods of rapid expansion.
★Contributing to the growth of the organization from five to 21 offices, I focused on enhancing operational consistency and creating scalable training solutions. I assisted clinics with training on health insurance protocols and software updates, ensuring compliance with procedures. Additionally, I coordinated orientation and onboarding processes for new hires, facilitating smooth transitions into their clinic roles. Collaborating with department heads, I designed specialized training curricula tailored to both clinical and administrative teams, monitoring training progress and outcomes to provide leadership with insightful reports on staff performance improvements.
CORE Health CentersChiropractic Assistant
Sep. 2018 - Feb. 2020Lexington, Kentucky, United States★In my role as Medical Office Administrator at CORE Health I focused on streamlining the patient intake process, which significantly enhanced both efficiency and patient satisfaction. I conducted insurance verifications and pre- authorization submissions, ensuring that patients received timely care. By supervising the administrative staff, I fostered an efficient workflow and ensured adherence to office protocols.
★I took the initiative to implement new office procedures and policies that optimized daily operations and improved patient care. My responsibilities included managing patient intake and registration, where I ensured accurate documentation and compliance with regulatory standards. I oversaw billing and coding functions, streamlining revenue cycle management to facilitate timely payments.
★To enhance service delivery, I coordinated communication between medical staff, patients, and external
vendors, fostering collaboration and efficiency. I maintained electronic health records while ensuring
confidentiality and compliance with healthcare regulations. Additionally, I played a key role in collecting
outstanding balances and co-pays, which contributed to improving our overall revenue cycle management. This comprehensive approach allowed me to enhance operational effectiveness and support the delivery of quality healthcare services.
Camp Kesem at Florida Gulf Coast UniversityCo Director
Apr. 2016 - Aug. 2018Fort Myers, Florida, United States★As the Co-Director of Camp Kesem at Florida Gulf Coast University from April 2016 to September 2018, I was proud to establish the inaugural chapter, guiding all aspects of camp operations. I directed a team of 11 Coordinators focused on outreach, fundraising, and logistics, successfully securing 150 student signatures and 100 potential business sponsors through strategic initiatives to launch our chapter. My role involved recruiting dedicated volunteers, including Registered Nurses and Licensed Mental Health Counselors, to ensure the camp's smooth operation.
★During our first camp, I oversaw a diverse team consisting of 22 campers, 11 counselors, 6 board members, 2 nurses, and 1 mental health counselor, prioritizing a safe and enriching experience for all involved. I planned and executed six major events along with over 15 smaller drives, successfully acquiring essential supplies and monetary contributions through partnerships with local businesses and Greek organizations.
★I continuously evaluated program effectiveness using data analysis and feedback, driving ongoing
improvements. Additionally, I actively recruited board members, counselors, and volunteers to lay the foundation for our inaugural camp session. My outreach extended to local schools, where I conducted presentations to connect with potential campers and counselors, and I coordinated CPR certification for all counselors in collaboration with the local fire department, ensuring a well-prepared team for our campers.
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