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Work Background
Jewel-OscoCashier
Oct. 2022United States
TVH Parts Co.Inside Sales Representative
Feb. 2013 - May. 2018Grayslake IL
Peer Chain CompanyInside Sales Representative
Mar. 2012 - Sep. 2012Waukegan IL
Underwriters LaboratoriesInside Sales Coordinator
Apr. 2004 - Dec. 2009Northbrook ILUndisputed Global leader in product-safety testing and certification Managed and consistently achieved yearly revenue goal of 8.4MM
Lead Bi-weekly IS conference calls
Lead monthly SME conference calls
Interface with Siebel IT team to facilitate Siebel system flow
Train new IS employees
Develop standards of operation for group with manager and group's input
Coordinate group training functions as necessary.
Coordinate resolution of issues as they arise
Maintain daily IS function
NA Business Decision Team
Siebel Subject Matter Expert
Member of Siebel testing team
Underwriters LaboratoriesCustomer Service
Feb. 2003 - Apr. 2004Northbrook ILCustomer Service Professional Instrumental in securing new customer leads and assist in selling services to existing clients.
Work closely with engineers to create and deliver quotes to clients.
Open projects and track status to update and maintain overall customer satisfaction.
Maintain service request and opportunities using Oracle, update customer files, transfer funds to appropriate departments, send and receive all customer agreements.
Wallace Digital PrintProject Manager
Oct. 2000 - Jan. 2002Elk Grove Village ILManaged large, variable, live data print accounts, from initial sales order through invoicing. * Main contact and account interface for customers, sales, marketing, programming, scheduling, production, quality assurance, accounting, and upper management. * Resolved all problems with customer accounts. * Verified pricing and issued all account invoices. * Managed all necessary outsourcing vendors, including postage accounts. * Managed customer supplied paper stock inventory.
Managed digital prints-on-demand accounts and scheduled printing runs across three shifts. * Proof read set-ups to ensure quality and processed and maintained invoices. * Responsible for sales representative relations.
Output TechnologiesAccount Coordinator
Jan. 1998 - Jan. 2000Multi-million dollar national organization that designs, produces and distributes paper and electronic based documents for the financial and telecommunications industry.; Competently managed print projects, special mailings, kit collations, inventory accuracy for an OTS external client.
* Coordinated inventory management, receiving, dumps and replenishment that exceeded internal and external customer requirements for quality and production.
* Recommended shipping carriers with extended pick up schedules that increased fulfillment productivity 14%.
* Analyzed operational reports by reconciling inventory location and volume that received client recognition for a standard of excellence.
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