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Work Background
AccentureService Introduction Lead
Mar. 2024 - Nov. 2024• Led Service Introduction for a global beverage brand, ensuring smooth transition from project implementation to BAU support team.
• Established Knowledge Transfer process between AD team and BAU, improving efficiency and communication.
• Created a structured Service Introduction framework to streamline processes and enhance service readiness.
AccentureAutomation Delivery Lead
Apr. 2023 - Nov. 2024Manila, National Capital Region, PhilippinesLed the automation team focused on RPA in driving innovation and automation for a large retail company in UK.
AccentureProgram and Project Service Management - Senior Manager
Jun. 2022 - Nov. 2024
AccentureDelivery Lead
Sep. 2021 - Jun. 2023Philippines• Managed project oversight as a Delivery Lead for an AO service at a local cement manufacturing company, supporting Application Management on Oracle JD Edward, Outsystems, Node JS, API, and Oracle database.
• Led cross-functional teams to ensure successful delivery of projects, optimizing processes and enhancing efficiency.
• Implemented strategic solutions to streamline operations and improve overall project performance, resulting in increased client satisfaction and project success rates.
AccentureOffshore Service Delivery Lead
Aug. 2020 - Nov. 2024• Managed offshore team for AO support at a global law firm, ensuring metric performance and financial delivery.
• Oversaw staffing requirements and optimized operations to meet client needs efficiently.
• Implemented process improvements resulting in increased productivity and client satisfaction.
AccentureService Delivery Manager
Jul. 2017 - Sep. 2019• Led service delivery for a local manufacturing client, implementing ITIL framework to meet SLAs.
• Managed a team to ensure smooth operations and timely resolution of service issues.
• Collaborated with stakeholders to improve service quality and drive customer satisfaction.
AccentureProject Manager
Apr. 2015 - Jul. 2017• Managed small projects for a mega diamond client of Accenture in Europe and Americas.
• Coordinated project timelines, resources, and deliverables to ensure successful completion.
• Implemented project management best practices to streamline processes and improve efficiency.
AccentureProject Manager
Apr. 2014 - Mar. 2024• Managed medium to large scale AD projects for a Consumer Goods client from planning to deployment.
• Monitored financial key metrics to ensure successful delivery of projects.
• Collaborated with cross-functional teams to analyze, build, and test project deliverables.
AccentureService Management lead for Incident Management
Jan. 2014 - Mar. 2015Focused on process improvement for Incident Management across the organization. Served as an SME for process related concerns.
AccentureOperations Bridge team lead
Oct. 2012 - Dec. 2013• Led a team in monitoring housekeeping activities and batch jobs for SAP applications at Accenture.
• Provided clients with reports on system resiliency, ensuring smooth operations and client satisfaction.
AccentureService Reporting Analyst
Apr. 2010 - Oct. 2012
EPldt VentusTechnical Support Supervisor
May. 2006 - Dec. 2009
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