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Work Background
ACHBusiness Development & Client Services Specialist
Mar. 2024Franklin, Tennessee, United States• Administers the Customer Relationship Management (CRM) system to streamline customer interactions and improve sales conversion rates
• Internal Liaison between the Business Development, Finance and Operations teams
• Evaluates existing processes and recommends process improvement
• Project manages all assigned internal projects and recurring client journey projects
UpworkExecutive Assistant & Client Services Specialist
Oct. 2021• Organized complex calendars and schedule meetings, events and travel arrangements for executive teams
• Supported strategic projects, aid in coordination, track progress and ensure deadlines are met
• Identified and tracked KPIs for various departments and report on progress
• Prepared, reconciled and submitted expense reports to Executives and entered into Quickbooks
• Kept all permitting, licenses and certifications up to date
• Developed and implemented new hire on-boarding processes to enhance employee integration and productivity
• Developed Performance Review and Performance Improvement Plan process • Streamlined internal processes through creation of a Playbook and maintaining SOPs
Metropolitan Nashville Airport AuthorityMetropolitan Nashville Airport Authority
Mar. 2018 - May. 2021Nashville Metropolitan AreaProvided Administrative Support to the SVP
Coordinated Travel
Prepared and Organized meeting agendas, minutes for various projects
Entered and maintained various Construction Projects inside ProCore
Coordinated Permitting documents
Managed Operating and Maintenance budget for the Development & Engineering team
Member of Even Committee to plan and organize Employee events
Synergy Real Estate GroupOffice Manager
Oct. 2015 - May. 2019Nashville, Tennessee, United StatesMaintained AP and AR for Rental Properties, created and oversaw the delinquency process, provided oversight of budgets and tracking to the Property Managers
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