UpworkExecutive Assistant & Client Services Specialist
Oct. 2021• Organized complex calendars and schedule meetings, events and travel arrangements for executive teams
• Supported strategic projects, aid in coordination, track progress and ensure deadlines are met
• Identified and tracked KPIs for various departments and report on progress
• Prepared, reconciled and submitted expense reports to Executives and entered into Quickbooks
• Kept all permitting, licenses and certifications up to date
• Developed and implemented new hire on-boarding processes to enhance employee integration and productivity
• Developed Performance Review and Performance Improvement Plan process • Streamlined internal processes through creation of a Playbook and maintaining SOPs