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Work Background
Self EmployedFreelance Graphic Designer
May. 2018Ukraine, Kyiv
Open SolutionFreelance Graphic Web Designer
Dec. 2017 - May. 2018Ukraine, Kyiv
HelpwareFreelance Graphic Web Designer
Sep. 2016 - Dec. 2017Ukraine, Kyiv
Fairmont Grand Hotel KyivFairmont Gold Supervisor
Jun. 2016 - Aug. 2016Ukraine, Kyiv- Consistently offer professional, VIP, friendly and engaging service - Lead and supervise the Fairmont Gold attendants to ensure all Fairmont Gold Standards and operating procedures are adhered - To monitor maintenance of the physical Fairmont Gold product - Review all Fairmont Gold reservations to ensure requests are met - Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs - Handle guest concerns and react quickly, logging and notifying proper areas - Train all Fairmont Gold Attendants - Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty - Provide exceptional Concierge information to our guests about local and area attractions - To follow department policies, procedures and service standards - To follow all safety policies
Fairmont Grand Hotel KyivFairmont Gold Agent
Jul. 2015 - Jun. 2016Ukraine, Kyiv- Consistently offer professional, friendly and engaging service - Greet, check in and settle guest accounts while ensuring all service standards are followed - Assist guests regarding hotel facilities in an informative and helpful way - Follow department policies, procedures and service standards - Follow all safety policies
Fairmont BeijingFairmont Gold Agent
May. 2014 - Sep. 2014Beijing City, China
Swissotel Kamelia SochiSupervisor in fine-dinning restaurant
Feb. 2014 - Mar. 2014Russia, SochiPre-Opening Team
Fairmont Grand Hotel KyivServer in fine-dinning restaurant
Jun. 2012 - Jul. 2015Ukraine, Kyiv- Provide timely, personalized, friendly and efficient food and beverage service to our discerning guests - Serve, refresh, clear and re-set tables in a timely manner, while adhering to Fairmont Hotels and Resorts standards - Ensure that overall cleanliness and maintenance of our restaurant exceeds expectations - Maintain work section in an orderly and timely manner (clearing tables, refreshing beverages, removing food items) - Complete side duties in timely manner (side stations properly stocked) - Takes proper measures to ensure guests bills are presented and posted in a timely manner (whether by cash, credit card or room charge) and that group bills are properly coded and identified (in accordance to Fairmont Hotels & Resort Standards) - Assist colleagues in daily tasks as required - Review Banquet Event Orders. - Be in communication with the catering staff regarding any special needs. - Assist in ensuring that the events are on time. Make adjustments as needed and relay that information to the appropriate personnel. (i.e Banquet Captains/ Managers) - Ensure proper use of storage and maintenance of all meeting room equipment’s. - Maintaining the high standard of dining experience, delivering items, fulfilling customer needs, removing courses, replenishing buffets. - Performing basic cleaning tasks as needed or directed by supervisor. - Always providing a warm, sincere and engaging service that ensures that the guest feels valued - Anticipating Guest needs with thoughtful and personal touches, to personalize and customize service for each guest. - Resolving Guest problems and never saying no, without offering alternatives - Maintain high standards of safety and cleanliness in all areas of the Conference Center
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