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Work Background
UScellularSr UAT Test Lead at US Cellular
Apr. 2021Chicago, Illinois, United StatesMy role involves planning, coordinating, and monitoring UAT test design and execution alongside key project resources to ensure quality results. I collaborate with UAT Test Leads to set expectations and goals from test case writing through successful execution, utilize Business Partner resources to confirm compliance with Sarbanes-Oxley regulations, create comprehensive UAT Test Plans, establish test schedules, and conduct daily status meetings to ensure effective communication and progress tracking.
UScellularSenior Defect Management Analyst
Jan. 2016 - Apr. 2021ChicagoI governed the defect management process, focusing on new defects, corrective states, and severity per SLA definitions. I worked closely with the HP ALM Quality Center team to enhance the defect management cycle, created regular updates and reports, and acted as a liaison between IS and internal partners for various operational defects. I also facilitated defect review meetings to promote transparency and resolution progress across all teams and coordinated with development teams to ensure timely and quality fixes for new release defects.
EricssonSystem Specialist III
Apr. 2013 - Dec. 2015I managed the defect management process for UScellular, triaging defects and ensuring compliance with SLA definitions. I produced weekly updates, daily reports, and SLA compliance documents. My responsibilities also included managing the upgrading of applications and services for Cricket’s and Nationwide Talk and Text Prepay Platform, creating weekly reports, and facilitating department meetings to ensure seamless coordination between development, QA, and operation teams.
Cricket WirelessSoftware Quality Engineering Manager
Dec. 2006 - Mar. 2013I managed the migration of prepaid software data from a legacy database to an upgraded Oracle RAC database. I led the QA team in creating and executing test cases, defect tracking, and interfacing with developers for requirements review. I played a key role in implementing a new prepaid billing system post QA testing, managed QA environments, and oversaw ticketing systems for customer issues during the BSS transformation initiative.
VoiceCue TechnologiesSoftware Quality Engineer
Mar. 2002 - Nov. 2006
Teligent TelecomNetwork Engineer / Capacity Engineer
Jan. 1999 - Jan. 2002
PrimeCo Personal CommunicationsProgram Manager / Traffic Engineer
Mar. 1996 - Dec. 1998
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