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AcronisSenior Renewals & Customer Success Account Manager for France & ISR for Israel | Acronis Ambassador
Jun. 2024
AcronisRenewals & Customer Success Account Manager for France & ISR for Israel | Acronis Ambassador
Jan. 2024 - Jun. 2024Driving renewal of customer maintenance contracts for France and Israel Region, identifying and closing add-on sales opportunities within existing Customer database and Growing the Israel Region.
AcronisRenewals & Customer Success Account Manager for France and Israel | Acronis Ambassador
Jan. 2023 - Jan. 2024Sibiu, RomaniaDriving renewal of customer maintenance contracts for France and Israel Region, identifying and closing add-on sales opportunities within existing Customer database.
AcronisJunior Renewals & Customer Success Account Manager for France
Apr. 2021 - Jan. 2023Sibiu, RomaniaThe Role and Accountabilities : • Responsible for the renewal of customer maintenance contracts in the France region; this includes providing quotes directly to customers and/or their assigned channel partners
• Develops sales opportunities by researching and identifying potential account; building rapport, -- providing technical information and explanations; preparing quotations
• Work closely with distributor, Acronis Sales manager and Sales Engineers to ensure sales closure
• Identifies and pursues maintenance reinstatement opportunities
• Assists in negotiation of maintenance agreements. Acronis leads the world in cyber protection - solving safety, accessibility, privacy, authenticity, and security (SAPAS) challenges with innovative backup, security, disaster recovery, and enterprise file sync and share solutions.
Colt Technology ServicesSales Support Representative, Professional Services, Sales and Marketing
Jan. 2019 - Jul. 2019Sibiu County, RomaniaThe Role and Accountabilities : • Supporting local in-country Account managers with the administrative work necessary selling the full Voice & Network product portfolio, working together with Sales teams in all stages of the sales and order process.
• Workload of largely administrative nature with no face-to-face contact with customers.
• Identify and drive process enhancements for sales and its internal business partners.
• Assist in winning opportunities.
Colt Technology ServicesOrder Processing Analyst
Aug. 2017 - Dec. 2018Sibiu County, RomaniaThe Role and Accountabilities : • Manage Customer Requirements and ensure successful delivery across all countries;
• Help colt to safe and increase the revenue by making sure that COLT Policies are followed;
• Contribute to the customer satisfaction by providing honest and clear communication to the customer and showing proactivity while managing cease or cease related requests;
• Help in getting orders in the system effectively and generate revenue;
• Handle basic customers’ requests queries adapting to Customer and business needs cooperating with internal Stakeholders;
• Calculation and admin validation of the fees to ensure no revenue will be lost. Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.
KeepCallingCustomer Service Representative
Nov. 2015 - Aug. 2017Sibiu County, RomaniaThe Role and Accountabilities : • Providing telephone, chat and email support to customers;
• Verifying customer account information and assisting them with processing their online orders and troubleshooting problems;
• Identifying and escalating priority issues;
• Routing calls to appropriate resource, completing test calls for connection issues;
• Following up customer calls where necessary; KeepCalling is a global telecommunications company founded in 2002 in the state of Georgia, USA with offices in the US, Romania and Bolivia. At the moment, KeepCalling provides telecom services to hundred of thousands of individual customers.
CGS (Computer Generated Solutions)Sales Specialist
Sep. 2014 - Aug. 2015Sibiu County, RomaniaComputer Generated Solutions, Inc. is a leading global provider of end-to-end, technology-enabled business solutions and global sourcing solutions. Main responsibilities :
• Out/ inbound calls ;
• Identifying new possible clients, generating product sales opportunities, assisting corporate clients; • Maintaining relationships with clients; • Providing exceptional client service; • Demonstrating excellent oral and written communication skills;
• Answering customer inquiries regarding the offers of our company; • Paying close attention to all details.
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