Pinar Ergin

Business Operations and Enablement Manager @Future Culture Global

Customer Success ManagerAccount ManagerSales & BizDevCRM PlatformsEditorContent WriterCopywritingCRM managerMarketing DirectorAdvisorCopywriterEmail Marketing ManagerContent ManagerCommunications ManagerBrand Marketing ManagerMarketingTurkeyConsulting

Helping global teams scale smarter as a hands-on interim & fractional manager bridging strategy and execution. I optimize business, marketing, sales and customer success operations so growth flows smoothly and sustainably. Fluent in English, Dutch, and Turkish, I thrive in multicultural, distributed teams that value both performance and purpose. Based between the Netherlands & Istanbul | Remote / Hybrid / Global  What I Do:  Interim & Fractional Leadership: Stepping in as an Operations / Customer Success / Marketing Ops Manager to stabilize, scale, or transition teams.  Business & Marketing Operations: CRM architecture, process design, automation, and performance dashboards.    Customer Success Leadership: Lifecycle design, retention programs, and account growth frameworks.

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Work Background

Future Culture GlobalCommercial Strategy & Brand Development Manager

Marketing & Operations Consultant

Freelance (Self employed)Marketing & Operations Consultant

Oct. 2022 - Dec. 2023

Strategic Account & Customer Success Manager

NMQ DigitalStrategic Account & Customer Success Manager

Apr. 2019 - Jun. 2022Istanbul, TurkeyCustomer portfolio: Signify, DuPont, Corteva, Atradius Collections, Miller Chemical.

Service Delivery & Customer Success Manager

NMQ DigitalService Delivery & Customer Success Manager

Jan. 2017 - Apr. 2019

Digital Marketing Manager - Turkey, Israel, Greece & Cyprus

Air France KLMDigital Marketing Manager - Turkey, Israel, Greece & Cyprus

Nov. 2014 - Dec. 2016

Digital Campaign Coordinator

Air France KLMDigital Campaign Coordinator

Dec. 2012 - Nov. 2014

Digital Marketing Specialist

Air France KLMDigital Marketing Specialist

Mar. 2011 - Nov. 2012

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