Pinar Ergin

Commercial Manager @Future Culture Global

TurkeySales & BizDevConsulting

Specializing in Business Operations, with a strong focus on optimizing workflows across marketing, sales, and customer success to enable growth and efficiency. Skilled in translating client needs into clear, actionable strategies while designing scalable processes that enhance both customer experience and business performance. Adept at turning data into actionable insights to guide decision-making and drive continuous improvement. Proven ability to improve customer satisfaction and loyalty through post-sales engagement strategies, cross-functional alignment, and service delivery optimization. Committed to empowering people not only through smart use of technology but also by fostering a culture of wellbeing, inclusion, and continuous development. Expertise includes digital marketing, CRM systems, and sales enablement—supporting the alignment of strategic vision with seamless operational execution. Experience in using data visualisation tools (e.g., Tableau, Power BI) to report on key performance metrics and identify trends. Proven track record in improving MarCom delivery, strengthening pre-sales initiatives, and elevating post-sales engagement through process efficiency and team enablement

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Work Background

Head of Commercial

Future Culture GlobalHead of Commercial

Marketing & Operations Consultant

Freelance (Self employed)Marketing & Operations Consultant

Oct. 2022 - Dec. 2023

Strategic Account & Customer Success Manager

NMQ DigitalStrategic Account & Customer Success Manager

Apr. 2019 - Jun. 2022Istanbul, TurkeyCustomer portfolio: Signify, DuPont, Corteva, Atradius Collections, Miller Chemical.

Digital Marketing Operations Manager

NMQ DigitalDigital Marketing Operations Manager

Jan. 2017 - Apr. 2019Istanbul, Turkey

Digital Marketing Manager - Turkey, Israel, Greece & Cyprus

Air France-KLMDigital Marketing Manager - Turkey, Israel, Greece & Cyprus

Nov. 2014 - Dec. 2016Istanbul, Turkey

Campaign Coordinator

Medeam for Air France KLM GroupCampaign Coordinator

Dec. 2012 - Nov. 2014Istanbul, Turkey

Digital Service Expert

Medeam for Air France KLM GroupDigital Service Expert

Mar. 2011 - Nov. 2012Istanbul, Turkey

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