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Work Background
U.S. BankCertified Scrum Master/Application Programmer/Project Manager/Business Analyst
Mar. 2017CERTIFIED SCRUM MASTER, PROJECT MANAGER & BUSINESS ANALYST: Leveraged Agile methodologies to enhance productivity, collaboration, and project outcomes. Facilitated daily stand-ups, sprint planning, and retrospectives to ensure effective implementation of Agile principles across teams. Coached team members on best practices to foster culture of continuous improvement and adaptive problem-solving. Engaged with stakeholders to define project scope, set timelines, allocate resources, and manage risks to balance technical requirements with business objectives. KEY COMPETENCIES: DATA ANALYSIS & MANAGEMENT, DASHBOARDS & DATA VISUALIZATION, REPORTING, PROCESSES
Improved business decision-making processes 25% with design and deployment of real-time reporting
● Collaborated with cross-functional teams to understand business requirements and necessary metrics to track
● Conducted sprint planning sessions to break down project into manageable iterations and tasks
● Facilitated daily stand-ups to track progress, address impediments, and ensure team remained focused KEY COMPETENCIES: JIRA, BEST PRACTICES, SOPS, KPIS, AGILE, SCRUM, SPRINT MEETINGS, EFFICIENCY, PRODUCTIVITY
Increased development speed by 30% and improved cross-functional collaboration through Agile implementation
● Assessed project management workflows to identify bottlenecks, inefficiencies, and improvement opportunities
● Reviewed project needs to select optimal methodology and develop tailored framework aligned with goals
● Customized JIRA to provide in depth visibility into project progress, metrics, and timeline adherence KEY COMPETENCIES: STRATEGIC DEVELOPMENT & ANALYSIS, REPORTING, WRITING, DOCUMENTATION, DATABASES
Enhanced system integration and report functions by creating custom reports, SQL databases, and stored procedures
● Engaged with stakeholders to gather requirements and ensure scope of work aligned with business goals
SBI SoftwareSenior Data Analyst/Programmer/Project Manager/Business Analyst
Aug. 2015 - Mar. 2017Portland, Oregon AreaSENIOR DATA ANALYST, BUSINESS ANALYST, PROGRAMMER & PROJECT MANAGER: Drove data-centric projects to enhance software offerings, overall business strategy. Developed data models, dashboards, and tools using advanced programming languages and SQL databases. Empowered teams with real-time insights to optimize decision-making and operational efficiencies. Managed end-to-end project lifecycles from initial requirement gathering to post-implementation review. Collaborated with stakeholders to ensure on time delivery of projects within scope, and exceeding standards.
KEY COMPETENCIES: PROBLEM SOLVING, ATTENTION TO DETAIL, REPORTING, RISK & DATA ANALYSIS, ADAPTABILITY
Amplified business decision making effectiveness 25% with design and deployment of complex reports
● Collaborated with key stakeholders to understand business needs, goals, and required insights of reporting
● Developed plan to outline scope, timeline, resources, and deliverables
● Utilized test cases to mimic real-world scenarios and ensure reports delivered reliable, actionable insights KEY COMPETENCIES: PROCESS IMPROVEMENT, PERFORMANCE MANAGEMENT, PRODUCTIVITY, METRICS, SOPS
Increased efficiency 30% by creating custom components, enhancing system integration, and improving reporting
● Conducted thorough testing to validate integration of custom components and functionality of reports
● Leveraged new components to provide clear, actionable insights that meet user needs
● Provided training and support to users to ensure effective integration of new reports and custom components
Banfield Pet HospitalSenior Business Analyst/Data Analyst
Dec. 2013 - Aug. 2015Portland, Oregon AreaSENIOR BUSINESS & DATA ANALYST: Collaborated with stakeholders to translate business needs into actionable technical specifications. Designed, implemented, and managed complex data analysis and reporting systems to provide actionable insights and support strategic objectives. Translated business requirements into technical specifications to ensure data solutions met operational needs. Maintained high standard of data integrity and delivered solutions to consistently exceeded stakeholder expectations.
KEY COMPETENCIES: DATA ANALYSIS & MANAGEMENT, USER TESTING & REQUIREMENTS, VISION, INITIATIVE, LEADERSHIP
Delivered 35%+ improved data accessibility and decision-making processes by implementing understandable reporting
● Created documentation to train end users to effectively utilize new report functionality
● Monitored performance of new reports to optimize SQL queries and further enhance speed, efficiencies
● Provided ongoing support to address issues, make adjustments, and ensure alignment with evolving needs KEY COMPETENCIES: QUALITY ASSURANCE & CONTROL, SHAREPOINT, PROCESS IMPROVEMENT, PROCEDURES, PROTOCOLS
Boosted report accuracy, reliability 40% with robust user testing, tracking protocols
● Crafted comprehensive testing plan to outline scope, methodologies, and expected outcomes
● Documented user testing outcomes and improvement wins to measure impacts of initiative
● Integrated SharePoint to facilitate ongoing feedback and incorporate insights into future updates
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