ourbrisbane.comProduction Manager
Jun. 2001 - Apr. 2002The Content Operations group is a multi-disciplinary group responsible for delivery of all front facing components of the portal. The group consisted of 27 staff including User Experience Designers, Graphic Designers, Producers, Editors, Metrics Analysts, Search Administration, Content Librarians, HTML, Multimedia & database developers. One of the key functions of this role is the establishment and reinforcement of core production values, including quality and process. In this role I was responsible for: • Development of Portal Universal Design & Standards
• Development of the Conceptual User Experience for the Portal including Information Architecture & Design Wireframes
• Strategies including - Affiliation Tracking Strategy ; Content Management Strategy ; Measurement Strategy ; Search Placement & Optimisation Strategy
• Development and Management of core Production, Quality Management and Release Processes
• Prioritisation and scheduling of all new content & functionality
• Budget, resource planning, recruitment, allocation and management
• Implementation of Online Community Strategy & delivery of the Community Toolkit In addition to being a member of the 5 person Senior Management Team, I was part of the Business Development Group and played an integral role in the development of the Online Community Strategy. This environment was very fast paced, requirement daily monitoring and adjustment of delivery priorities and related resources. It required a good understanding of the overall vision, and the capacity to translate that into key deliverables for production staff. Development of Universal Design & Standard, Conceptual and the BSO involved significant engagement of both Council Executive Management Team and Political arm. To achieve this, it was necessary to translate complex technical issues into business understandable concepts for management, and gain buy-in and agreement.