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Work Background
Schuerger Law GroupHuman Resources Generalist
Dec. 2024Columbus, Ohio, United States
Doyle HCMBenefits and PTO Team Lead
Feb. 2024 - Dec. 2024Gahanna, Ohio, United States
Doyle HCMBenefits Specialist
Oct. 2023 - Feb. 2024Gahanna, Ohio, United States
JPMorgan Chase & Co.Pay and Time HR Team Lead
Feb. 2023 - Oct. 2023Columbus, Ohio, United StatesTeam Lead of the following HR teams:
- Payroll Tax
- Escalation Servicing
JPMorgan Chase & Co.Pay and Time HR Escalations Servicing Associate
Jan. 2022 - Feb. 2023Columbus, Ohio, United StatesAssign incoming employee escalations to the proper team for immediate handling, review and resolve high profile escalations for immediate resolution, import and export text files to aggregate data and create spreadsheets outlining metrics of daily case totals for two different results, communicate with employees at all levels including senior management via written and verbal forms to de-escalate employee pain points, act as mediator on conference calls between specific HR teams and affected employees to ensure resolution, handle ad hoc requests as needed
JPMorgan Chase & Co.HRSD Tier 2 Case Management - Time and Absence
Mar. 2021 - Jan. 2022Columbus, OhioAssisted with US roll out of Oracle HCM, handle incoming US based case questions submitted by employees, assist with Escalated/Concierge employee issues, assist in chat room of other HRSD professionals answering questions about their cases
JPMorgan Chase & Co.Digital Fraud Prevention Senior Analyst I
Feb. 2019 - Mar. 2021Carefully analyzing details of online customer transactions including wire transfers, QuickPay, Bill Payments, Debits and Credits, as well as customer accounts to determine the authenticity of each and decide if either or both is valid or fraud and move forward accordingly.
JPMorgan Chase & Co.Card Services Specialist
Jan. 2018 - Feb. 2019SWA/Hyatt customer service call center specialty. Taking on a project role in June of 2018 into the Concept Center allowed me to work Chase Freedom/Sapphire call center customer service, as well as learn all other Chase and Chase Partner credit cards. This role also allowed me to take on project work for OneChase Service and IT teams to make more seamless transitions for the rest of the firm when changing processes and firmware to improve conditions for the masses, and different testing projects for other teams including the marketing team and learning and development teams.
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