Jillian Ricciardi

Business Consultant

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I’m an operations leader, strategist, and creative collaborator with over a decade of experience helping founders, executives, and creative teams bring clarity, structure, and excellence to their work. My career has spanned multiple industries — from fashion and beauty to hospitality, real estate, and tech — but the through-line has always been the same: creating systems that allow visionaries to focus on their craft while their operations run seamlessly in the background. My expertise lies at the intersection of strategy, operations, and creativity. I specialize in building the internal foundations that make businesses scalable and sustainable — the systems, workflows, SOPs, and relationships that turn ideas into execution. I’ve worked alongside CEOs, investors, and founders to launch brands, restructure organizations, streamline communication, and design operational frameworks that support both growth and culture. I’ve led projects ranging from company restructures and fundraising readiness to talent management, product development, contract negotiation, and vendor coordination. My work includes overseeing HR systems and compensation frameworks, implementing PEOs for payroll and benefits, designing decision-making hierarchies, and managing budgets, KPIs, and annual planning processes. I’m as comfortable reviewing a contract or a cash-flow model as I am guiding a creative brainstorm — because I’ve built my career supporting both vision and execution. I’ve served as Chief of Staff at Community Labs, a private equity real estate and hospitality firm focused on creating sustainable, community-driven urban environments. Before that, I was Director of Strategy for the co-founder of WeWork and Head of Special Projects at Edyn, where I helped scale operations, implement cross-functional systems, and manage relationships across global teams. Earlier in my career, I co-founded Proto, where I built the People Operations infrastructure from scratch — hiring pipelines, handbooks, performance systems, and cultural program

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