SMU GuildhallManager, Creative & Digital Strategy
Aug. 2019Dallas, Texas, United States- Creative Direction & Execution: Led the planning, optimization, writing, design and production of all creative needs with stakeholder collaboration in Academics, Admissions, Marketing, Alumni & Industry Relations, Career Services, and Publishing. Key inclusions: print collateral; digital ads; email campaigns; event asset and space design; promotional products; catalogs, white papers, annual reports, press releases, and pitch decks.
- Communication Management: (a) Developed and executed cross-platform, journey-based campaigns across social media, Salesforce MC CRM, and Constant Contact to drive admissions, publishing, and event conversions; (b) Led content creation, platform oversight, and engagement metric tracking on Facebook, X, LinkedIn, Bluesky, Instagram, YouTube, and Twitch.
- Web Design & Platform Management: (a) Managed website redesign including copywriting, content curation, and UX — Recognized with Platinum Dot Comm Award, Gold Hermes Award, and Gold AVA Digital Design Award; (b) Managed ongoing content curation, design, UX, and maintenance in Sitecore CMS; (c) Oversaw SEO and performance analytics, leveraging vendor partnerships including EAB; (d) Developed online publication repository, Joomag; (e) Co-managed Steam and EGS storefronts; (f) Maintained server libraries and taxonomy; (g) Managed Appspace digital signage system.
- Brand Management: (a) Oversaw brand usage and standards, including style guide, SOP, and UGC specifications; (b) Crafted brand pitch decks for a variety of audiences.
- Event Planning & Production: Directed communication campaigns, collateral and signage development, space design, script writing, AV specs, vendor management, promotional product development, and postmortem analysis for annual events. Key roles: Lead Coordinator - Exhibition & Graduation; Marketing & Creative Lead - Career Fair & New Student Orientation; Marketing Lead – GameLab Spring Game Launch (30 games to date on Steam and EGS with 4.35M unique downloads).