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Work Background
Forrest SolutionsMobile Associate
Dec. 2025Dubuque, Iowa, United StatesAssisting with shipping and receiving packages for several businesses in the building. I also provide assistance in the printing and binding room and the mail room.
Opensity SolutionsMobile Associate at Opensity Solutions
Dec. 2025United Statessame position - company changed names
Splinter Law OfficeParalegal
Jan. 2018 - Dec. 2024Dubuque, IA• Performed research, review all client records and materials provided, and other discovery materials to streamline attorney review and strengthen case development.
• Participated in Trial Scheduling Conferences and drafted pleadings and correspondence.
• Filed legal documents electronically with state and federal courts, maintaining strict compliance with filing deadlines and procedural requirements.
• Conducted client intake interviews, gathered preliminary information, and maintained ongoing communication to provide case updates and ensure client satisfaction.
City of DubuqueAssistant Lead
Dec. 2015 - Dec. 2018Communicated effectively with project managers, clients, and other contractors to coordinate tasks and minimize project downtime.
Maintained the application process by following up on qualifying documents and granting approval.
Completed ongoing training in lead safety, hazard communication (HAZCOM), personal protective equipment (PPE) use, and confined space awareness.
City of DubuqueSecretary
May. 2013 - Dec. 2015Verified insurance eligibility, obtained pre-authorizations, and collaborated with billing departments to streamline claims processing and minimize delays in patient care.
Supported physicians, physical therapists, occupational therapists, and speech-language pathologists by preparing clinical documentation, correspondence, and rehabilitation program materials.
Trained and mentored new administrative staff and interns on clinic procedures, EMR usage, and customer service best practices to maintain high departmental standards.
SedonaAssistant Lead
Jan. 2013 - May. 2013Assisted the training and mentoring of construction contractors on industry-leading practices for lead abatement, safe material handling, and proper use of personal protective equipment (PPE).
Employed a strong focus on environmental stewardship, utilizing sustainable practices in line with industry standards to minimize the ecological impact of lead abatement operations.
Assisted in the execution and oversight of lead paint abatement projects, ensuring strict adherence to EPA, OSHA, and local regulatory standards, to safeguard health and environmental safety.
Your Best Interest, LLCOwner
Sep. 2012dubuqueFounded a company providing guardian and conservator services.
One person company providing services to several clients currently, but hundreds over the course of 13 years.
I focused on making the best decisions for my clients. I even had one client successfully complete her program and was able to become her own guardian and move out on her own.
Splinter Law OfficeLegal Assistant
Sep. 2009 - Jun. 2012Prepared and filed a wide range of legal documents, including but not limited to complaints, summonses, motions, subpoenas, discovery requests, and settlement agreements. Ensured adherence to court rules and filing deadlines across federal, state, and local jurisdictions.
Acted as a primary point of contact for clients, responding to inquiries, providing case updates, and managing expectations. Liaised with court personnel, opposing counsel, and other third parties to ensure the timely progression of cases.
Organized and maintained physical and electronic case files, ensuring proper documentation, confidentiality, and compliance with legal standards. Utilized case management software (e.g., Clio, Relativity) to track deadlines, appointments, and case milestones.
MaryBeth Fleming Law OfficeLegal Assistant
Jan. 2008 - Jul. 2009Supported trial preparation by organizing exhibits, preparing witness lists, and ensuring timely service of subpoenas. Attended depositions, trials, and hearings to provide assistance to attorneys, take notes, and ensure proper documentation of proceedings.
Maintained strict confidentiality on sensitive client information and adhered to all ethical and legal guidelines. Ensured compliance with privacy regulations and handled confidential legal matters with the utmost care.
Acted as a primary point of contact for clients, responding to inquiries, providing case updates, and managing expectations. Liaised with court personnel, opposing counsel, and other third parties to ensure the timely progression of cases.
Grand Harbor Resort & WaterparkReservations Agent
Sep. 2007 - Dec. 2014Implemented revenue management strategies by monitoring booking patterns, occupancy levels, and seasonal trends, adjusting reservation priorities and availability accordingly to maximize hotel revenue.
Addressed and resolved guest concerns and complaints regarding reservations, offering alternative solutions when necessary, and consistently maintaining a professional and courteous demeanor.
Generated and analyzed daily reservation reports, tracking occupancy rates, cancellations, and no-shows, providing management with actionable insights for operational improvements.
Jeld-Wen Wood Fiber Division/Garage DoorsCustomer Service Representative
Mar. 2005 - Jan. 2008Exceeded individual performance targets consistently, achieving top 10% performance in average handle time, customer satisfaction, and issue resolution across the department.
Proactively identified recurring customer issues and provided feedback to the product development team, contributing to improvements in product features and service protocols.
Resolved complex issues related to billing, returns, product malfunctions, and service interruptions, leading to a 15% reduction in customer churn over a 6-month period.
1968Lead paint assistant
Jan. 1984
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