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Work Background
Wayfinder ProvisionsFounder
Jan. 2021McKinney, Texas, United States
Allen ISDTechnical Systems/Operations Manager
Aug. 2017 - Jan. 2021Allen, TexasAs the Technology Operations Manager for a large school district, I led a team responsible for supporting 2,700 staff members and 21,000 students across 9 locations. I supervised and trained 8+ permanent staff, 6 contractors, and 6-12 seasonal contractors, ensuring efficient technology operations. My team oversaw the maintenance, upgrades, and management of hardware and software for 31,000 devices used throughout the district. In addition to managing day-to-day operations, I assisted the IT Operations Director with strategic planning initiatives and played a key role in implementing critical infrastructure projects. This included introducing a district-wide print management solution and installing classroom IT infrastructure in 20 buildings. I also worked closely with vendors and suppliers to ensure the district’s technology needs were met efficiently.
Responsive Education SolutionsEnterprise Program Manager
May. 2017 - Aug. 2017Providing overall strategy and objectives for IT/IS department projects. Aligning the outcome of projects with the Information Services strategic goals, while promoting the organization's overall business goals. ● Formulate, organize and monitor inter-connected projects. ● Coordinating cross-project activities. ● Manage risks and issues and taking corrective measurements. ● Coordinating projects and their inter-dependencies. ● Manage and utilize resources across projects. ● Managing stakeholder communication. ● Align deliverable (outputs) to the program’s outcome. ● Develop and manage program documentation. ●Evaluating staff performance and/or training needs. ● Prepare project / program progress reports for Leadership.
Responsive Education SolutionsIT Operations Manager
Jan. 2014 - May. 2017Lewisville, TXResponsiveEd is a public charter school system with 70+ schools in Texas, and 4 schools in Arkansas, rapidly expanding to additional states. ResponsiveEd School Services is a charter management organization providing operational services to independent school districts. Responsible for planning and coordinating IT directives, employee development. Developing district technology policy, ensuring services complied with district, state, and federal policies. Negotiating with vendors, determining departmental needs. PROJECT OVERSITE HIGHLIGHTS Developing and updating project plans for information technology projects, including objectives, technologies, systems, information specifications, schedules, funding, and staffing. • Successfully met all deadlines for a minimum of 4-8 new campus openings and 5-10 campus expansions, and campus moves per year. • Desktop and Network Infrastructure upgrades and equipment lifecycle refreshing for 5-10 schools per year – from procurement to implementation. • Google (G-Suite) roll-out across district to include 2500 employees and 28,000 students. IT SERVICE DESK • Developed IT Customer Care Team, service desk process and procedures for supporting 80 schools, 2 corporate headquarters, and 5 regional offices. PROCUREMENT AND ASSET MANAGEMENT • Recruiting, training, and providing direction, approval, and oversight of IT Procurement and Asset Management Team process and procedures. TRAINING • Developed Corporate and Campus training on technology.
Responsive Education SolutionsTechnology Coordinator/Assistant to the CTO
Sep. 2012 - Jan. 2014Lewisville, TX• Developed IT Department Handbook, developed employee on-boarding/off-boarding process. • Coordinated, participated in, and supplied input leading to decisions on interview candidates. • Assisted CTO in annual and semi-annual Leadership Meetings. • Oversaw Texas Education Agency STARR Survey submissions for all campus leadership annually. • Assisted in Technology Plan development and policy for district participation in federal E-Rate program, and coordinated Telecom initiatives. • Co-coordination of Microsoft SharePoint redesign across the district. • Initiated and maintained vendor relationships. • Worked with CTO and managed complex equipment purchases. Handled purchase requests, purchase orders, and invoices for department purchasing initiatives. • Regularly managed CTO email and other correspondence, schedule, and expenses.
The Enterprising MomsOnline Community Moderator
Jul. 2011 - Oct. 2012Washington D.C. Metro AreaTEM is a community of nearly 600 entrepreneur, business-owner, and self-employed women in the DC Metro area who come together online and in-person for support, collaboration and inspiration. Discussion Facilitation: welcoming new members, responding to message and inquiries, build connections between members, post weekly topic for discussion. List Administration: content creation, approving new members, approving pending messages. Social Media Management: manage the evolution of the community to include Facebook and Twitter.
FPCBusiness Administrator/Communications/Community Manager/Events
Oct. 2008 - Sep. 2011Alexandria, VirginiaADMINISTRATION • In charge of all administrative tasks. Acted as assistant to Pastor: served as liaison between Pastor and parishioners, oversaw operations of Building and Grounds, managing building maintenance, contractor relationships and proposals. VOLUNTEER COORDINATION • Handled recruitment, training, and scheduling of volunteers. COMMUNITY ENGAGEMENT AND EVENT MANAGEMENT • Oversaw multiple neighborhood non-profits and their relationships with the organization. Acted as the coordinator for weddings, memorials, baptisms and greater community events. COMMUNICATIONS • Designed, wrote content, and published a multi-page print and html email newsletter monthly. Designed, wrote content, and published a 16 page booklet bulletin weekly, Managed Fairlington Presbyterian and Holy Grounds Community website and its social media presence. Responsible for the creation and publishing of weekly html email to parishioners. Oversaw and implemented communications both online and offline.
Arlington KidsEditor
Sep. 2008 - Sep. 2013Arlington, VAArlKids.com is a community news site created for families in Arlington, VA and the Washington, DC area. The site covered a spectrum of events, from the classroom to the national stage. Featured in Parents Magazine, NPR, Washington Post Blog Network, TBD, Channel 8 News, and was named one of Washington Post’s Top 30 Blogs. WRITER • Published daily articles. SOCIAL MEDIA • Developed and managed presence, posting the calendar for Facebook, Twitter, Google+, Pinterest and Flickr accounts. WEB PRODUCTION • Built site on WordPress platform, graphic design, branding/identity, management of articles and updates. CONTENT • Managed article pitch, editorial calendar and assigned articles/photos/graphics to bloggers. STAFF • Coordinated contributing writer content and activities RELATIONSHIP DEVELOPMENT • Highlights were relationships with the Smithsonian Institution, National Geographic, History Channel, National Wildlife Federation, and Warner Brothers.
Northrop GrummanExecutive Assistant to VP of Corporate Communications/Media Coordinator (Contract)
Apr. 2008 - Sep. 2008Washington D.C. Metro AreaAn aerospace and defense technology company. Support both the Vice President of Corporate and International Communications and the Corporate Communications Director. Performed a variety of administrative and advanced secretarial tasks requiring initiative, judgment and discretion. Coordinated projects and special assignments. Build and maintain media distribution lists, produce quality reports, presentations, and other executive documents. Coordinated meetings, press conferences and special events. Maintained digital and hard copy filing system for sensitive documents and communication. Schedule and maintain travel itineraries, process executive expense reports. Exercise excellent communication skills and prepare correspondence/reports with minimal guidance. Acted as liaison between media and NG Communications Group during release of hostages from FARC of Columbia.
Turner StrategiesAssociate Project Director - Media Relations/Public Relations
Jan. 2006 - Mar. 2008Washington D.C. Metro AreaCutting-edge communications solutions that drive policy. We combine old fashioned media relations/advertising with online-savvy to help clients shape public opinion. Our work helps pass local and national legislation, navigate the regulatory process and move products. Media Relations: Was International press contact for biotech leader under intense media and activist scrutiny. Coordinate press events, interviews between press and clients, on site filming for broadcast packages. Media list management, pitching regional outlets and press kit development. Monitor and track media coverage/clips. Distribute press releases via client websites, e-mail campaigns and newswires. Client Work: Monthly compilation of client reports and distribution. Project budgeting and timelines. Build and manage coalition of activist, including daily communication with coalition members on sensitive issues. Creative Services: Create and edit graphics for digital and print projects. Web: Manage development of client websites. Recommend design and layout of blog websites. Manage e -mail campaigns , web content uploads, online community management, website maintenance and upgrades. Developed and distributed client e-mail newsletters, creative and web production of weekly online publications. New Media: Blogger development/training, blogosphere content analysis and research and suggest potential topics for host bloggers. Social Media: Research and develop clients social networking strategies and presences. Administration: Acted as Office Manager. HR, new hire orientation, staff training and intern management. Facilities management. Day to day accounts receivable and accounts payable. Provided executive support to company president on a daily basis, which entails office management, managing travel, itineraries, calendars, written correspondence, screening calls, internal office communications, meeting coordination.
Internet Advocacy Center (IAC)Assistant to Executive Director - Social Media and Research
Jan. 2006 - May. 2006Washington D.C. Metro AreaThe Internet Advocacy Center (IAC) is a strategic resource for citizens, organizations, and coalitions seeking to integrate the Internet and other technologies into their advocacy and political campaigns. Assisted in research for digital campaigns and media. Developed Social Media presence for clients. Assist Executive Director with various tasks as needed.
Sokol Gymnastics/Eagle Mountain Athletic CenterRecreational Instructor / Lead Competitive Instructor
Mar. 2004 - Jan. 2006- Responsible for daily training USAG level 4-5 competitive team. - Athlete recruitment and parent relations. Director of Programs & Administration.
Auction This LLCSite Manager
Feb. 2004 - Mar. 2005Web Development Marketing Business Development
Dollamur LPMarketing/Web/Event Coordinator
Jan. 2004 - Jan. 2005Marketing – Website & ad development, event planning. Assisting President in scheduling and preparation of meetings, presentations and travel arrangements. Product sales, order status, inventory control, daily reporting. Accounts receivable, account tracking, collections, daily banking.
Creative Energy Sports & Arts CenterDirector
May. 2003 - May. 2004- Developed and supervised all programs. - Recruited and hired staff; supervised 7 employee's daily tasks and staff training. - Responsible for sales, bookkeeping and scheduling of classes and staff. - Created marketing materials, print ads and organized company's involvement in the community and special events.
Outside the BoxManager/Designer/Sales
Feb. 2001 - Aug. 2003- Marketing and sales. - Created multiple seasonal catalogs both in print and online. - Designed over 200 invitations and announcements. - Event coordination: company participation at industry trade shows. Modern Bride Magazine's "Great Bridal Expo".
EMACProgram Director / Instructor
Feb. 1993 - Oct. 2001- Instructor / Choreographer all levels and age groups both recreational and competitive. - Developed curriculum for gymnastics programs and wrote daily lesson plans. - Marketing, ad design, material development and distribution, increased enrollment by as much as 100% in high season. - Supervised 10 employees training and daily planning, managed payroll, accounts receivable, sales and scheduling. - Responsible for leading staff meetings, reporting and presentation at organization board meetings. - Coordination and Marketing of competitions and other events. - Published a well-received monthly print newsletter for over 3000 member national organization.
Sokol/EMACDirector/Instructor of Competitive Women's Athletic Programs
Jan. 1993 - Jan. 2005
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