Information BuildersInternet Support Technologies Systems Manager
Jul. 1996 - Mar. 2019New York, New York• Designed and managed a bespoke content management system (CMS) supporting
400,000+ documents, ensuring accessibility and improving customer satisfaction by
fostering self-reliance among users.
• Created a product download service to streamline user access and strengthen
compliance, highlighting initiative and foresight.
• Collaborated as part of the corporate data security team, delivering seamless single
sign-on authentication systems and customized authorization protocols.
• Established comprehensive training systems for internal employees, improving their
confidence and effectiveness in customer interactions.
• Modernized learning platforms, enhancing efficiency and reducing administrative
burdens, a testament to strategic thinking and resourcefulness.