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Work Background
Pensu AgencyOwner
Jul. 2019• Partner with clients to understand goals, crafting personalized strategies for web, social
media, and email marketing campaigns.
• Translate technical concepts into actionable plans, enabling businesses to establish
strong online presences.
• Monitor security and system integrity, demonstrating vigilance and attention to detail.
• Recommend and implement innovative tools, fostering client success through cuttingedge technology like AI and voice solutions.
Information BuildersInternet Support Technologies Systems Manager
Jul. 1996 - Mar. 2019New York, New York• Designed and managed a bespoke content management system (CMS) supporting
400,000+ documents, ensuring accessibility and improving customer satisfaction by
fostering self-reliance among users.
• Created a product download service to streamline user access and strengthen
compliance, highlighting initiative and foresight.
• Collaborated as part of the corporate data security team, delivering seamless single
sign-on authentication systems and customized authorization protocols.
• Established comprehensive training systems for internal employees, improving their
confidence and effectiveness in customer interactions.
• Modernized learning platforms, enhancing efficiency and reducing administrative
burdens, a testament to strategic thinking and resourcefulness.
Information BuildersNetwork Engineer
Dec. 1993 - Jul. 1996New York, New York, United States• Developed and implemented networking standards, demonstrating technical expertise
and precision in a complex environment.
• Delivered reliable troubleshooting for connectivity issues, showcasing responsiveness
and problem-solving under pressure.
• Supported diverse systems and infrastructure, ensuring operational continuity through
proactive maintenance and efficient resolution of challenges.
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