Tatiana Vergara

Customer Experience, Sales & BeautyTech Specialist | B2C & B2B | E-commerce, CRM & Partner Training

Sales & BizDevEducationEntertainmentSpainSales RepresentativeOutbound Sales SpecialistCall CenterCustomer Support RepresentativeSupport SpecialistCustomer ServiceHelp Desk SupportCustomer Success ManagerClient Relations SpecialistChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistService Quality ManagerComplaint Resolution SpecialistAssistantOffice Assistant

Customer Experience, Sales & Digital Commerce Specialist with a strong background in E-commerce, CRM, marketplaces and international customer operations. I work with both B2C customers and B2B partners, helping them feel supported, confident and engaged through personalized guidance, product education and strategic follow-up. I have experience managing international clients across digital channels, online platforms and direct-to-consumer environments, combining customer care with commercial strategy to drive conversion, retention and long-term customer value. My work sits at the intersection of service, sales and operations, ensuring a smooth journey from first contact to post-sale. In addition to customer support, I regularly lead product demonstrations, video consultations and partner training, helping sales teams and distributors perform better by understanding the product, the customer and the sales process. I also collaborate closely with logistics, operations and marketing teams to ensure consistency, efficiency and a strong brand experience. My professional background includes working in technology-driven consumer brands, including beauty and home-use technology, where trust, education and customer experience are key — but my skills translate across any digital, e-commerce or customer-centric business. What defines my work is the balance between human connection and business performance: listening deeply, understanding real needs, and turning that into measurable results. 📍 Madrid | 🌍 International clients

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