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Work Background
DigiprodLead Project Manager
May. 2023New Westminster, Columbia Británica, CanadáDeveloped and executed detailed project plans, ensuring efficient resource allocation and consistent progress.
Defined project scope, objectives, and deliverables aligned with business goals, streamlining processes.
Managed on-time delivery of digital content projects, improving deadlines met by 15%.
Proactively identified risks and reduced project delays by 20% through contingency planning.
Coordinated daily stand-ups with cross-functional teams, improving issue resolution and team efficiency.
Utilized Tableau and SQL for data-driven project tracking and performance analysis.
HazeltoursCustomer Service Manager
Jan. 2023 - Apr. 2023Vancouver, British Columbia, CanadaLed initiatives to negotiate agreements with colleges and universities in the USA and Canada, expanding educational travel offerings.
Directed student placements in major North American cities, enhancing their educational experiences abroad.
Managed and improved customer service, providing personalized support to students in foreign educational contexts.
Established and grew international partnerships in the education sector, showcasing leadership and strategic planning skills.
TeleperformanceContent Moderator
Sep. 2022 - Dec. 2022Bogotá, Capital District, ColombiaEnsured community safety by reviewing and classifying content in line with safety standards.
Followed strict quality assurance protocols to maintain a safe user environment.
Collaborated on enhancing moderation tools, contributing to platform improvements.
Generated reports to identify trends and guide strategic content moderation practices.
Managed crisis responses for high-risk content, ensuring timely escalation and resolution.
MedtronicProduct Represent
Mar. 2022 - Jun. 2022Bogotá, Capital District, ColombiaAddressed patient inquiries and provided support for cardiac monitors.
Managed orders and shipments of heart monitors and accessories.
Troubleshot technical issues with cardiac monitors.
Collaborated with administrative teams to resolve patient-related issues.
Ministerio de Relaciones Exteriores - ColombiaBilingual Contractor - Apostille and Legalization
Apr. 2018 - Dec. 2018Bogotá, Capital District, ColombiaLegalized Colombian documents for international use, ensuring compliance with ministry standards.
Analyzed multilingual documents to meet Apostille and legalization requirements.
Verified signatures and standards of national entities against ministry databases.
Prepared productivity reports and consistently met ministry goals.
Ensured compliance with Colombian and international conventions for document legality abroad.
Universidad Jorge Tadeo LozanoIntern / Technician, Office of National and International Cooperation
Jan. 2017 - Dec. 2017Bogotá, Capital District, ColombiaSupported development of agreements with national and international institutions.
Coordinated the Study Abroad Fair and related events.
Managed the ICETEX platform in collaboration with the Office of International Relations.
Conducted research on the internationalization of higher education.
Organized events focused on international cooperation and partnerships.
Virgin Mobile Colombia S.A.S.Customer Service Representative
Mar. 2014 - Dec. 2015Bogotá, Capital District, ColombiaProvided detailed information on Virgin Mobile services, enhancing customer satisfaction.
Facilitated smooth onboarding for new clients, ensuring a seamless activation process.
Responded to customer inquiries and resolved issues promptly, maintaining high service standards.
Contributed to customer retention and strengthened the company's reputation through effective communication.
Sun Street Flowers. S.ACommercial Coordinator
Jan. 2014 - Jun. 2014Bogotá, Capital District, ColombiaLed communication efforts with Colombian merchants to expand market presence in Mexico, Saudi Arabia, and Australia.
Developed and executed market penetration strategies, achieving significant results in Mexico.
Managed logistics for export and import processes, ensuring compliance with regulatory requirements.
Conducted market studies in Mexico City and Australia, identifying key opportunities for expansion.
Provided ongoing support to Colombian merchants, facilitating their successful entry into international markets.
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