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Work Background
Wise Warrior CoachingCoach and Healer
Dec. 2022North Carolina, United StatesIs your success always out of reach? Often as we are about to have a breakthrough, our childhood wounds are triggered, and we subconsciously sabotage ourselves. At Wise Warrior Coaching, we help you clear those patterns and create a new future for yourself.
Sovereign TransformationOwner and CEO
Apr. 2020Apex, North Carolina, United StatesQuantum Healer and Quantum Field Reader
IBMContent Design Manager
Apr. 2017 - Mar. 2020Raleigh-Durham, North Carolina Area
IBMInformation Developer Team Lead
Jan. 2013 - Apr. 2017Raleigh-Durham, North Carolina Area- Keep the team informed of deadlines, priorities, and status
- Provide weekly status to release team
- Import content to wiki server and promote to live knowledge center server
- Work with the team to train new team members
- Perform information development work
IBMInformation Developer
Jan. 2005 - Dec. 2013Raleigh-Durham, North Carolina Area- Work closely with developers, engineers, project managers, testers, and support to gather information when developing content
- Develop, write, and update topics pertaining to the installation, clustering, configuration, and security of the IBM WebSphere Portal product
- Work with the user experience team to help design new features to ensure that customers get the information that they need, where they need it
- Wiki lead for WebSphere Portal: maintain tracking items to ensure that contributors answer customer questions in a timely fashion and import source documentation (DITA) into wiki
- Assisted the wiki development team with testing new iterations of the wiki template
CDI Talent & Technology SolutionsTechnical Writer at IBM
May. 2004 - Dec. 2005Raleigh-Durham, North Carolina Area- Wrote and edited topics pertaining to performance, migration, and security
- Created beta release notes and answered customer queries; used this information to make quality improvements to the documentation
Wyeth PharmaceuticalsTechnical Writer
Mar. 2002 - Apr. 2004Sanford, North Carolina- Created a documentation template with macros to replace an existing template that required vendor training before writers could use it; saved the company $3,000 per writer
- Developed the first SOPs for the new manufacturing plant
- Wrote and updated various SOPs and forms for the Engineering Department
- Assisted management with the interview process
- Developed a style guide to help provide consistent documents throughout the department
- Worked on Writing Effective Procedure Training certification from IWCC
- Developed a guide to help SME’s efficiently review documentation
Kelly ServicesTechnical Writer at Wyeth Pharmaceuticals
Jan. 2002 - Dec. 2002Sanford, North Carolina- Wrote and updated various SOPs for the Engineering Department
- Created a request form for the Facilities library and wrote instructions to use it
- Wrote job descriptions
- Developed training materials for SOPs
- Reviewed and documented department SOPs with level I and II documents to find Sustainable Compliance Initiative (SCI) gaps
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