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Work Background
Avalon Healthcare SolutionsSenior Implementation Manager
Sep. 2022 - Apr. 2025
SHH, LLCIndependent Contractor/Freelance
Nov. 2021 - Sep. 2022Overland Park, KS
MDauditContent Specialist
Jan. 2019 - Aug. 2020Wellesley, Massachusetts, United States
MDauditDirector Of Implementation
Jan. 2016 - Jan. 2018Wellesley, Massachusetts, United StatesDelivered end-to-end project management oversight and optimization for software installs. • Developed documentation for setup, testing plans, go-live preparations, training, and functional use of the software. • Tracked and monitored progress to ensure alignment with critical paths, timelines, and budgets. • Managed risk by utilizing full circle communication and collaboration between the sales group, IT engineers, development and support teams. • Trained and mentored internal resources, team members, and clients on software utilization and operation. o Guided the project team on specialized compliance auditing, workflow information, and processes. • Performed system optimizations and process improvement analyses with step-by-step reporting for clients. • Influenced stakeholders and led project team members to drive cohesion and cooperation between internal and external stakeholders. o Collaborated with IT to advocate for clients on requested functionality. ACHIEVEMENTS ✓ Expanded the implementation team from 1 to 10, resulting in a promotion to Director of Implementations. ✓ Reduced implementation timelines from over 12 months to 6 months or less, resulting in lowered labor costs and faster adaption of more efficient processes. ✓ Drove consistency and adherence to industry standards by synthesizing multiple level-tiered organizations into a single platform analysis model and reporting system. ✓ Avoided potential cancellations due to not meeting client deliverables by collaborating with the sales team, reviewing contract terms, and escalating to the executive level for follow-through and remediation. ✓ Streamlined the availability of software production guides and how-to tools from multiple documents to a concise pathway-driven document, enhancing training resources and driving end-user independence. ✓ Addressed the lack of metrics and reporting for project implementations by developing a template to capture and report key metrics.
MDauditProject Manager & Implementation Specialist
Jan. 2007 - Jan. 2016Wellesley, Massachusetts, United States
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