Requests
27
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Work Background
MercerH&B Consulting Administrator
May. 2023 - Sep. 2023Glasgow City, Scotland, United Kingdom• Deal with client and member queries to support Service Level Agreements
• Work closely with Clients and Consultants to resolve queries accurately by using and amending standard letters, writing clearly, concisely, and professionally. • Manage client relationships to support retention and growth.
• Partner with internal and external stakeholders to achieve best outcome for clients.
• Manage and monitor client activity within my own portfolio.
• Support the consulting team in gathering, organizing, entering and analysing data to be used for various client projects. • Follow up with clients or existing vendors regarding missing or inaccurate information. • Gather benchmarking utilization or rate data from the vendors via a Request for Proposal and summarize the responses for presentation to the client by team members.
• Checking data for reasonableness and following up where necessary.
• Draft presentation is reviewed by more senior team members before final presentation to the client.
• Ensure all client files have the most recent correspondence and client information.
WebhelpContact Center Agent
Jun. 2022 - Mar. 2023Glasgow City, Scotland, United Kingdom• Inbound call handling – Campaign PO Travel Insurance
• Assisting customers to amend / cancel policies.
Happy Car HireCar Hire Manager
Oct. 2021 - Jun. 2022Paphos, Cyprus• Assisting daughter to start her own car hire company.
• Purchase of vehicles
• Licencing and taxation of said vehicles.
• Setting up 2 offices with advertising
Holborn Assets LLCPensions Administration Assistant
May. 2021 - Aug. 2021Limassol, Cyprus• Working together with Pension Admin Support team to maintain centralised scheme information.
• Providing dedicated support to the advisers
• Processing and submitting of client authority letter to pension schemes.
• Chase schemes by phone/email for requested information
• Collation and distribution of information received from the schemes.
• Liaison with Advisers • Maintain and distribute of adviser’s pipeline reports.
• Data entry on the company back-office system
• E-filing of client paperwork
Lamda Card ServicesChief Operations Officer / Head of Customer Support
May. 2012 - Dec. 2013Limassol, CyprusChief Operations Officer
Primary Responsibilities: • Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives. • Compiled all company Policies and Procedures in accordance with PCI regulations.
• Compiled all department job descriptions and relevant manuals.
• Responsible for the measurement and effectiveness of all processes internal and external.
• Provide timely, accurate and complete reports on the operating condition of the company. • Act as lead "client-care officer" through direct contact with every client and partner. • Foster a success-oriented, accountable environment within the company. • Represent the firm with clients, investors, and business partners. Head of Customer Support & Retention
Responsibilities:
• Management and administration of the department
• Implementation of the internal regulation and procedures for the department
• Training of the staff of the department
• Promote the services offered by the department
• On the bases of received information about a client and the type and volume of business, negotiating with clients about the conditions, with the final approval of CEO
• Working alongside the customer contact centre, responsible for executive and reporting on all inbound and outbound retention activities. • Analyse and report on performance data, make recommendations to management for improvements.
Anglo AbrasivesInternal Sales & Field Sales
May. 2007 - Jan. 2009Sheffield, England, United Kingdom Calling on the industrial industry to assess their abrasive requirements and advising accordingly.
Building and maintaining good customer relationships
Quotations
Ensuring business not lost to opposition with the closure of the Scotland branch.
Monthly and weekly sales reports
Maintain effective business administration.
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