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Work Background
BHI Senior LivingWindows System Administrator
Aug. 2023 - Aug. 2024• Senior Administrator for the organization's EUC and server infrastructure
• Migrated 13 servers from a VMWare platform in an Illinois data center to Hyper-V at the local corporate office saving about $13,000 monthly
• Worked with the Network Administrator in eliminating outdated ENS circuits to further save an average of $7,000 monthly
• Led the migration of critical data to cloud-based storage solutions, streamlining processes and reducing physical infrastructure costs
• Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
• Tested software remotely and onsite for server sets to maintain operational readiness.
• Streamlined network administration tasks for increased efficiency through automation scripts.
• Enhanced system security with regular patch updates and vulnerability assessments.
• Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies.
• Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure.
• Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints.
• Configured and tested Windows Server operating systems with roles features.
• Ensured optimal server uptime, monitoring system health and performing routine maintenance.
• Managed the organizations Microsoft 365 tenant
• iOS and MacOS support
• Microsoft Intune for endpoint management
Tata Consultancy ServicesManufacturing Systems Analyst
Feb. 2020 - Jul. 2023• Windows 10 Subject Matter Expert ∙
• Maintained high availability of critical systems through regular maintenance and disaster recovery planning.
• Collaborated with cross-functional teams to design, develop, and implement scalable infrastructure solutions.
• Conducted capacity planning exercises to anticipate future growth and maintain optimal system performance levels.
• Provided technical support to end-users, addressing complex issues and ensuring timely resolution.
• Improved overall security posture by conducting vulnerability assessments and implementing necessary patches.
• Met Windows 10 migration goals well over 100% despite COVID-19 difficulties
• Collaborated with vendors to troubleshoot hardware failures, resulting in minimal impact on operations.
• Developed documentation for system configurations, procedures, and best practices to ensure consistent application across the organization.
Cognizant Technology SolutionsSenior Systems Executive
Sep. 2018 - Aug. 2019• Collaborated with cross-functional teams to develop innovative solutions for complex technical issues.
• Mentored junior staff members, sharing expertise in system administration best practices.
• Optimized system performance by implementing efficient software updates and hardware upgrades.
• Took the lead in migrating and deploying over 1,500 EUC devices
• Completed Windows 10 migration quarterly goal 150% over projection
• Increased customer satisfaction by providing prompt and effective technical support services.
• Troubleshot complex technical issues, providing timely resolution to minimize impact on end users.
• Reduced security incidents with proactive monitoring and timely patching of systems.
• Employed Microsoft System Center Configuration Manager to manage and deploy over 700 software packages to over 1500 devices
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