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Work Background
Windows System Administrator
BHI Senior LivingWindows System Administrator
Aug. 2023 - Aug. 2024• Senior Administrator for the organization's EUC and server infrastructure • Migrated 13 servers from a VMWare platform in an Illinois data center to Hyper-V at the local corporate office saving about $13,000 monthly • Worked with the Network Administrator in eliminating outdated ENS circuits to further save an average of $7,000 monthly • Led the migration of critical data to cloud-based storage solutions, streamlining processes and reducing physical infrastructure costs • Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary. • Tested software remotely and onsite for server sets to maintain operational readiness. • Streamlined network administration tasks for increased efficiency through automation scripts. • Enhanced system security with regular patch updates and vulnerability assessments. • Conducted regular audits of user accounts and access permissions, maintaining compliance with regulatory standards and organizational policies. • Implemented backup solutions, ensuring data integrity and availability in the event of a disaster or system failure. • Managed vendor relationships effectively to ensure timely delivery of hardware/software products while staying within budget constraints. • Configured and tested Windows Server operating systems with roles features. • Ensured optimal server uptime, monitoring system health and performing routine maintenance. • Managed the organizations Microsoft 365 tenant • iOS and MacOS support • Microsoft Intune for endpoint management
Manufacturing Systems Analyst
Tata Consultancy ServicesManufacturing Systems Analyst
Feb. 2020 - Jul. 2023• Windows 10 Subject Matter Expert ∙ • Maintained high availability of critical systems through regular maintenance and disaster recovery planning. • Collaborated with cross-functional teams to design, develop, and implement scalable infrastructure solutions. • Conducted capacity planning exercises to anticipate future growth and maintain optimal system performance levels. • Provided technical support to end-users, addressing complex issues and ensuring timely resolution. • Improved overall security posture by conducting vulnerability assessments and implementing necessary patches. • Met Windows 10 migration goals well over 100% despite COVID-19 difficulties • Collaborated with vendors to troubleshoot hardware failures, resulting in minimal impact on operations. • Developed documentation for system configurations, procedures, and best practices to ensure consistent application across the organization.
Senior Systems Executive
Cognizant Technology SolutionsSenior Systems Executive
Sep. 2018 - Aug. 2019• Collaborated with cross-functional teams to develop innovative solutions for complex technical issues. • Mentored junior staff members, sharing expertise in system administration best practices. • Optimized system performance by implementing efficient software updates and hardware upgrades. • Took the lead in migrating and deploying over 1,500 EUC devices • Completed Windows 10 migration quarterly goal 150% over projection • Increased customer satisfaction by providing prompt and effective technical support services. • Troubleshot complex technical issues, providing timely resolution to minimize impact on end users. • Reduced security incidents with proactive monitoring and timely patching of systems. • Employed Microsoft System Center Configuration Manager to manage and deploy over 700 software packages to over 1500 devices
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