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Work Background
CloudbedsCustomer Success Manager
Oct. 2022United States
CloudbedsMarket Manager
Mar. 2022 - Oct. 2023Kansas City, Missouri, United States
FirstService ResidentialProperty Operations Manager
Oct. 2020 - Nov. 2021Kansas City, Missouri, United States* Responsible for the daily operations management for over 2000 units within 8 communities. * Planned and coordinated social purpose events aligned with corporate standards. * Acted as liaison between the Board of Directors and Owners. * Conducted parliamentary style board meetings following Robert's Rule of Order. * Created community budgets, approve and code vendor invoices. * Reviewed month-end financial statements, collaborate with Accounting. * Planned and implement capital improvements for communities. * Negotiated vendor contracts and reviewed RFPs and track vendor compliance to align with company standards.
Prism Real Estate Services, LLC Operations Manager
Sep. 2019 - Oct. 2020Olathe, Kansas, United States* Developed and managed highly skilled team through effective recruiting and training. * Reviewed monthly financial statements. * Prepared detailed budgets and reports on financial conditions of investment property for owner.
* Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
* Analyzed short-term rental data and travel trends.
* Implemented business strategies to maximize guest satisfaction and reduce vacancies.
* Verified property compliance with local regulations avoiding any form of
discrimination or illegal practices.
Prism Real Estate Services, LLC Property Manager
Mar. 2019 - Sep. 2019Olathe, Kansas, United States* Managed day-to-day operations for 250-unit property.
* Checked common areas and grounds regularly to keep the property neat, clean and free of debris.
* Created and updated marketing materials for properties.
* Conducted tours of vacancies with prospective tenants.
* Executed leases and entered all pertinent information into
* RealPage/Onesite management system.
* Planned and conducted resident meetings on monthly basis to enable residents to voice concerns and provide forum for issues to be addressed.
* Monitored and documented all income, including delinquencies.
* Contacted and followed up with tenants on renewal notices.
* Handled resident complaints and expedited all maintenance requests.
* Remained aware of all construction and maintenance projects on site and notified appropriate individuals of project updates, delays and schedule
changes.
AirbnbHost
Jan. 2015Mound City, Kansas, United States
AirbnbProperty Manager-Owner
Jan. 2015Kansas City, Missouri Area* Develop relationships with owners, landlords, tenants and guests. * Advocate for community development and growth. * Educate owners and tenants on changes regarding ordinances, property maintenance, and fair housing laws. * Process invoices and monitored monthly financial statements. * Nurture a 5 star rating.
* Coordinate and multi-task several projects and check-ins going at the same time. * Resolve tenant issues and requests in a timely manner. * Develop and implement marketing strategies to maintain high occupancy rates. (Social Media Content, SEO, Web Design). * Communicate clearly and precisely both written and verbal with tenants, vendors and clients.
Pink Macy LLCSmall Business Owner
Jan. 2014 - Jan. 2019Raymore, Missouri* Designed detailed business plans to outline finances, goals, and operations of company.
* Owned and managed daily operations of retail business, including training employees and continuing education. * Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment.
* Set pricing structures according to market analytics and emerging trends.
* Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
* Documented account activities and generated sales reports.
* Attended national markets and negotiated wholesale costs with vendors.
Sara Software SystemsBusiness Development Manager
Jan. 2014 - Jan. 2016Kansas City, Missouri Area* Proven ability to source the best talent for the job with direct hires and procurement projects.
* Achieved award-winning company growth as one of Ingram's List of Top 100 Fastest Growing Companies (#6).
* Assisted in writing bids for government contracts.
* Utilized variety of methods, including cold calling, networking and lead generation lists to locate new business opportunities.
* Maintained meticulous client notes in CRM system.
* Collaborated with recruitment and HR professional to achieve hiring goals.
* Sourced, qualified and conducted screening interviews with job candidates.
* Negotiated candidate salaries and prepared employment contracts.
RAYMORE-PECULIAR PUBLIC SCHOOL FOUNDATIONTeacher
Jan. 2010 - Jan. 2014Raymore, Mo* Built and strengthened positive relationships with students, parents and teaching staff.
* Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement.
* Planned and implemented lessons using various teaching strategies to meet diverse student needs.
* Applied proactive behavior management techniques to facilitate a safe learning environment for all students.
* Incorporated technology into classrooms to maximize student progress and understanding of course material.
* Completed student progress reports with individualized notes and improvement strategies.
* Met with parents and guardians to discuss student progress and increase participation for comprehensive and long-term student success.
* Taught after-school and summer enrichment programs.
* Worked outside normal hours to be available to answer parent and student questions.
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