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Work Background
Customer Success Manager
CloudbedsCustomer Success Manager
Oct. 2022United States
Market Manager
CloudbedsMarket Manager
Mar. 2022 - Oct. 2023Kansas City, Missouri, United States
Property Operations Manager
FirstService ResidentialProperty Operations Manager
Oct. 2020 - Nov. 2021Kansas City, Missouri, United States* Responsible for the daily operations management for over 2000 units within 8 communities. * Planned and coordinated social purpose events aligned with corporate standards. * Acted as liaison between the Board of Directors and Owners. * Conducted parliamentary style board meetings following Robert's Rule of Order. * Created community budgets, approve and code vendor invoices. * Reviewed month-end financial statements, collaborate with Accounting. * Planned and implement capital improvements for communities. * Negotiated vendor contracts and reviewed RFPs and track vendor compliance to align with company standards.
Operations Manager
Prism Real Estate Services, LLC Operations Manager
Sep. 2019 - Oct. 2020Olathe, Kansas, United States* Developed and managed highly skilled team through effective recruiting and training. * Reviewed monthly financial statements. * Prepared detailed budgets and reports on financial conditions of investment property for owner. * Achieved highest possible net operating income by implementing cost control and revenue improvement programs. * Analyzed short-term rental data and travel trends. * Implemented business strategies to maximize guest satisfaction and reduce vacancies. * Verified property compliance with local regulations avoiding any form of discrimination or illegal practices.
Property Manager
Prism Real Estate Services, LLC Property Manager
Mar. 2019 - Sep. 2019Olathe, Kansas, United States* Managed day-to-day operations for 250-unit property. * Checked common areas and grounds regularly to keep the property neat, clean and free of debris. * Created and updated marketing materials for properties. * Conducted tours of vacancies with prospective tenants. * Executed leases and entered all pertinent information into * RealPage/Onesite management system. * Planned and conducted resident meetings on monthly basis to enable residents to voice concerns and provide forum for issues to be addressed. * Monitored and documented all income, including delinquencies. * Contacted and followed up with tenants on renewal notices. * Handled resident complaints and expedited all maintenance requests. * Remained aware of all construction and maintenance projects on site and notified appropriate individuals of project updates, delays and schedule changes.
Host
AirbnbHost
Jan. 2015Mound City, Kansas, United States
Property Manager-Owner
AirbnbProperty Manager-Owner
Jan. 2015Kansas City, Missouri Area* Develop relationships with owners, landlords, tenants and guests. * Advocate for community development and growth. * Educate owners and tenants on changes regarding ordinances, property maintenance, and fair housing laws. * Process invoices and monitored monthly financial statements. * Nurture a 5 star rating. * Coordinate and multi-task several projects and check-ins going at the same time. * Resolve tenant issues and requests in a timely manner. * Develop and implement marketing strategies to maintain high occupancy rates. (Social Media Content, SEO, Web Design). * Communicate clearly and precisely both written and verbal with tenants, vendors and clients.
Small Business Owner
Pink Macy LLCSmall Business Owner
Jan. 2014 - Jan. 2019Raymore, Missouri* Designed detailed business plans to outline finances, goals, and operations of company. * Owned and managed daily operations of retail business, including training employees and continuing education. * Leveraged social media, including Facebook, to expand market reach and facilitate sales agent recruitment. * Set pricing structures according to market analytics and emerging trends. * Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. * Documented account activities and generated sales reports. * Attended national markets and negotiated wholesale costs with vendors.
Business Development Manager
Sara Software SystemsBusiness Development Manager
Jan. 2014 - Jan. 2016Kansas City, Missouri Area* Proven ability to source the best talent for the job with direct hires and procurement projects. * Achieved award-winning company growth as one of Ingram's List of Top 100 Fastest Growing Companies (#6). * Assisted in writing bids for government contracts. * Utilized variety of methods, including cold calling, networking and lead generation lists to locate new business opportunities. * Maintained meticulous client notes in CRM system. * Collaborated with recruitment and HR professional to achieve hiring goals. * Sourced, qualified and conducted screening interviews with job candidates. * Negotiated candidate salaries and prepared employment contracts.
Teacher
RAYMORE-PECULIAR PUBLIC SCHOOL FOUNDATIONTeacher
Jan. 2010 - Jan. 2014Raymore, Mo* Built and strengthened positive relationships with students, parents and teaching staff. * Collaborated with other staff members to plan and schedule lessons promoting learning and student engagement. * Planned and implemented lessons using various teaching strategies to meet diverse student needs. * Applied proactive behavior management techniques to facilitate a safe learning environment for all students. * Incorporated technology into classrooms to maximize student progress and understanding of course material. * Completed student progress reports with individualized notes and improvement strategies. * Met with parents and guardians to discuss student progress and increase participation for comprehensive and long-term student success. * Taught after-school and summer enrichment programs. * Worked outside normal hours to be available to answer parent and student questions.

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