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Work Background
Manufacturing Partnering Group: Club & Events DivisionVendor Relations Manager with MPG
Aug. 2024 - Sep. 2024Houston TX
"Wine Crawl" (Food Wine and Spirits Ventures)Event Manager
Feb. 2024Houston, Texas, United States
InvitedDirector of Private Events
Apr. 2021 - Sep. 2024Houston TXLead the planning and execution of private events, including weddings, corporate functions, and social gatherings, ensuring seamless and memorable experiences for clients and guests. Collaborate with clients to understand their event vision and goals while gaining knowledge in planning more advanced events. Manage all aspects of event logistics, including venue selection, catering, entertainment, décor, and vendor coordination, to deliver events that exceed client expectations. Develop and maintain relationships with vendors, negotiating contracts and ensuring high-quality services within budget constraints. Create and manage event budgets and track expenses. Oversee event timelines and schedules, coordinating with internal teams and external vendors to ensure timely and flawless execution of all elements. Lead and motivate event staff, providing clear direction and support to ensure a successful event and inviting work experience.
InvitedDirector of Member Experience
Aug. 2016 - Sep. 2024Houston, Texas, United StatesDevelop and implement a broad range of member experience strategies to increase satisfaction, loyalty, and retention rates for our members. Collaborate with marketing and communications teams to create targeted campaigns promoting member engagement and brand loyalty for special events and member referrals incentives. Implement and manage customer satisfaction surveys, analyze results, and provide actionable insights for continuous improvement. Oversee the development and execution of member onboarding programs to ensure a seamless and positive experience from the initial interaction. Identifying at-risk members and implementing proactive retention strategies to reduce departures from the company. Monitor industry trends and best practices to stay ahead of emerging technologies and methodologies in member experience and retention.
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