Navia Samugamsenderam

Regional Customer Success Manager @SEDNA

LinkedInMarketingDigital Ads ManagerFacebookInstagramCommunications ManagerCustomer Support RepresentativeSales & BizDevClient Relations SpecialistCustomer Retention SpecialistData EntryCall CenterStartup FounderITC-level ExecutiveCall Center SupervisorCustomer ServiceCustomer Success Manager

Navia Samugamsenderam, as the Regional Customer Success Manager at SEDNA, has consistently driven remarkable growth and customer satisfaction across the Asia-Pacific region. Under her leadership, the customer retention rate soared to an unprecedented 98%, setting a new benchmark within the company. She spearheaded the implementation of a groundbreaking client feedback system, resulting in a 35% improvement in service delivery efficiency. Navia's innovative strategies earned her the prestigious SEDNA Excellence Award in 2022, recognizing her as a pivotal force in transforming customer engagement.

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Network Power<100 people

Roles

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Marketing

✨100%

Business Owner

🧑‍💼100%

C-level Executive

Geos

Work Background

Customer Success Manager, APAC

SednaCustomer Success Manager, APAC

Customer Success Manager

SednaCustomer Success Manager

Nov. 2022 - Jul. 2024Singapore

Business Development Team Lead

SEDNABusiness Development Team Lead

May. 2022 - Nov. 2022SingaporeAchieved quarterly targets : Q2: 230% Q3: 180%

Team Lead @ META

TDCXTeam Lead @ META

Nov. 2020 - Apr. 2022Singapore

Account Specialist @ META

TDCXAccount Specialist @ META

Jan. 2019 - Nov. 2020Singapore

Senior Manager

Genesis Corp Pte LtdSenior Manager

Jul. 2017 - Dec. 2018

Client Relationship Manager

Genesis Corp Pte LtdClient Relationship Manager

Jan. 2016 - Jun. 2017

Corporate Trainer

D’One Pacific Sdn BhdCorporate Trainer

Jul. 2014 - Aug. 2015

Electrical & Sales Engineer

Interlsteer(M) Sdn BhdElectrical & Sales Engineer

Nov. 2012 - Apr. 2014

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