Navia Samugamsenderam, as the Regional Customer Success Manager at SEDNA, has consistently driven remarkable growth and customer satisfaction across the Asia-Pacific region. Under her leadership, the customer retention rate soared to an unprecedented 98%, setting a new benchmark within the company. She spearheaded the implementation of a groundbreaking client feedback system, resulting in a 35% improvement in service delivery efficiency. Navia's innovative strategies earned her the prestigious SEDNA Excellence Award in 2022, recognizing her as a pivotal force in transforming customer engagement.More...