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Work Background
Product Manager
Lighthouse Credit UnionProduct Manager
Jun. 2023Portsmouth, New Hampshire, United States
Product Manger, Member Service
Northeast Credit UnionProduct Manger, Member Service
Jun. 2023 - Jul. 2024Portsmouth, New Hampshire, United States
Customer Service Manager
ASICS America CorporationCustomer Service Manager
Nov. 2020 - Aug. 2023Boston, Massachusetts, United States
Contact Center Operations Manager
TimePaymentContact Center Operations Manager
Feb. 2019 - Apr. 2020
Customer Care Manager
Springboard Education in America, LLCCustomer Care Manager
Jan. 2018 - Nov. 2018Lexington, Massachusetts
Contact Center Supervisor
Northeast Dermatology AssocContact Center Supervisor
Jan. 2017 - Dec. 2017Lawrence, Massachusetts
Team Leader
Aspire LifestylesTeam Leader
Jun. 2013 - Dec. 2016MaManaging the day to day activities of up to 20 associates. Assist team members in meeting department and personal goals. Performance review and improvement. Leveraging resources to meet service goals while maintaining top tier results.
Operations Supervisor
ExelOperations Supervisor
Sep. 2010 - May. 2012Columbus, Ohio AreaManaged over 70 associates daily activity, Provided training, coaching and reviews to associates, Staffing and production database creation and implementation, Responsible for staffing department to meet company objectives, Created and implemented new associate training program, recurring training programs as well as Customer Service training program for the entire facility, Created and implemented quality monitoring program, Developed department metrics and set department KPI’s
Unit Specialist/Executive Advisor
JPMorgan ChaseUnit Specialist/Executive Advisor
Oct. 2002 - Apr. 2010Columbus, Ohio AreaAssociate training and coaching, Database creation and implementation, Customer service support to top tier customers. Retention and customer experience tracking.
Café Supervisor/ MIS Liaison/ Inventory Coordinator
Borders BooksCafé Supervisor/ MIS Liaison/ Inventory Coordinator
Jan. 2000 - Jan. 2002Responsible for maintaining product levels, ordering and product pricing Supervised over 25 employees in daily functions Responsible for maintaining equipment and food sanitation Opening and closing store and cash reconciliation Employee interviews and performance reviews

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