Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Product Manager
Lighthouse Credit UnionProduct Manager
Jun. 2023Portsmouth, New Hampshire, United States
Product Manger, Member Service
Northeast Credit UnionProduct Manger, Member Service
Jun. 2023 - Jul. 2024Portsmouth, New Hampshire, United States
Customer Service Manager
ASICS America CorporationCustomer Service Manager
Nov. 2020 - Aug. 2023Boston, Massachusetts, United States
Contact Center Operations Manager
TimePaymentContact Center Operations Manager
Mar. 2019 - Apr. 2020
Customer Care Manager
Springboard Education in America, LLCCustomer Care Manager
Jan. 2018 - Nov. 2018Lexington, Massachusetts
Contact Center Supervisor
Northeast Dermatology AssocContact Center Supervisor
Jan. 2017 - Dec. 2017Lawrence, Massachusetts
Team Leader
Aspire LifestylesTeam Leader
Jun. 2013 - Dec. 2016MaManaging the day to day activities of up to 20 associates. Assist team members in meeting department and personal goals. Performance review and improvement. Leveraging resources to meet service goals while maintaining top tier results.
Operations Supervisor
ExelOperations Supervisor
Sep. 2010 - May. 2012Columbus, Ohio AreaManaged over 70 associates daily activity, Provided training, coaching and reviews to associates, Staffing and production database creation and implementation, Responsible for staffing department to meet company objectives, Created and implemented new associate training program, recurring training programs as well as Customer Service training program for the entire facility, Created and implemented quality monitoring program, Developed department metrics and set department KPI’s
Unit Specialist/Executive Advisor
JPMorgan ChaseUnit Specialist/Executive Advisor
Oct. 2002 - Apr. 2010Columbus, Ohio AreaAssociate training and coaching, Database creation and implementation, Customer service support to top tier customers. Retention and customer experience tracking.
Café Supervisor/ MIS Liaison/ Inventory Coordinator
Borders BooksCafé Supervisor/ MIS Liaison/ Inventory Coordinator
Jan. 2000 - Jan. 2002Responsible for maintaining product levels, ordering and product pricing Supervised over 25 employees in daily functions Responsible for maintaining equipment and food sanitation Opening and closing store and cash reconciliation Employee interviews and performance reviews

Requests

Touchpoint image
3
Looking for a Job
Contact Center Consultant Expertise
Show more
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
📝
Get Recommended to New Customers
👋
Connect with Like-Minded People
💸
Raise Capital
🚀
Find a side project
😎
Reach Top Niche Experts
⚡
Find Jobs on a Hidden Market
💼
Find a Perfect Co-Founder
🙌
Find a Trusted Mentor
🤝
Hire Top Global Professionals
See more people like Timothy on Intch
Customer Service
652517 people
17
Assistant manager
16
Customer service specialist
15
Human Resources @ UB Greensfelder
Customer ServiceChat Support
206601 people
17
Sr Director, Customer Support
21
Technical Support Engineer - L2 @ Axis Communications / 2N
15
Founder & Integrative Nutrition Coach @ RENEW with Caroline