Timothy Monahan is a dedicated and seasoned Customer Service and Product Manager with over eight years of experience in optimizing contact center operations and enhancing customer experiences across various industries, including healthcare, retail, and financial services. Proven track record in leading high-performing teams, implementing CRM solutions, and driving efficiency improvements that boost productivity by up to 40%. Adept at analyzing customer feedback, developing metrics-driven programs, and fostering cross-functional collaboration to achieve organizational goals. Passionate about empowering teams to deliver exceptional service and committed to continuous improvement in customer support processes.More...