Kim Key is a highly experienced Project Director in the Project Management Office (PMO). With over two decades of experience in project management, she has honed her skills in strategic planning, team management, and project execution. Kim holds a Bachelor's degree in Business Administration and a Master's degree in Project Management. Her career has seen her overseeing multiple large-scale projects simultaneously, ensuring each step is executed efficiently and on time. Kim's leadership ability and innovative problem-solving skills have consistently led her teams to success. Known for her strong communication skills, she has a track record of building strong, collaborative relationships with stakeholders at all levels. Kim's dedication to project management excellence is evident in her continued pursuit of industry knowledge and certifications.More...
Timothy Monahan
Project Manager@Lighthouse Credit Union
Verified
Timothy Monahan is a dedicated and seasoned Customer Service and Product Manager with over eight years of experience in optimizing contact center operations and enhancing customer experiences across various industries, including healthcare, retail, and financial services. Proven track record in leading high-performing teams, implementing CRM solutions, and driving efficiency improvements that boost productivity by up to 40%. Adept at analyzing customer feedback, developing metrics-driven programs, and fostering cross-functional collaboration to achieve organizational goals. Passionate about empowering teams to deliver exceptional service and committed to continuous improvement in customer support processes.More...