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Work Background
MASSACHUSETTS JUSTICES OF THE PEACE ASSOCIATION INCPresident
Jan. 2022
Martel SolutionsCEO
Aug. 2015Greater Boston AreaWorking with companies to understand their critical needs, we design and manage solutions that bring their business strategies to life. Martel is a telecommunications consultancy with expertise in Software-Defined Wide Area Networks (SD-WAN). Martel leverages the Internet and cloud to provide private, secure, application-aware networks to multi-location businesses. Visit us at http://www.martelsolutions.com
Windstream CommunicationsSales Engineer III
May. 2013 - Aug. 2015Greater Boston AreaWindstream Business enterprise solutions bring comprehensive IP-based voice and data services, MPLS networking, data center, cloud computing and managed hosting services and communication systems to business, government, finance, healthcare, education, retail and other industries and organizations. Our enterprise-class solutions align voice, data, networking, and security services with infrastructure, technology, and best practices for intelligent, transformational network solutions. They are designed for businesses and organizations that need powerful, robust IT and telephony solutions—whether the organizational footprint is a single site or a large or globally distributed enterprise. When you choose Windstream Business, you’re ensured cost-efficient, flexible, scalable enterprise network communications solutions that translate into marketplace advantages—empowering and placing businesses and organizations like yours at the leading edge of business innovation.
EarthLink BusinessSenior Sales Engineer
Mar. 2011 - Jan. 2013Primary pre-sales technical support to Burlington and Quincy, Massachusetts branch sales offices, for
IP-PBX, Hosted IP-PBX, MPLS Wide Area Network design, Cloud-based technologies and Managed Services. • Advise and train sales teams to leverage technical knowledge and resources to augment sales activity, drive revenue, and broaden and deepen, new and existing customer relationships resulting in 36% increase in average revenue per unit (ARPU).
• Subject Matter Expert; Network Protocols (TCP/IP, SMTP, DNS, HTTP) and Routing Protocols (OSPF, BGP, EIGRP, etc.)
• Provide pre-sales support via field coverage, phone and webcasting for Hosted IP PBX, MPLS, IP-VPN, EarthLink Business Cloud Services, colocation services, managed voice and data security services.
• Provide onsite and phone support to field technicians during installation and turn-up.
• Maintain relationships with vendor and technology partners to provide seamless customer service.
Cbeyond - Now a Birch CompanySales Engineer
Jun. 2010 - Mar. 2011Provide primary pre-sales technical support to direct and indirect sales teams, operations management, and end-users for a growing managed services and technology company • Positively impact revenue attainment, responsible for 43% of revenue generated in the first year of branch existence.
• Highest performing Sales Engineer at Cbeyond 2010 - 2011
• Advise and train sales teams to achieve and exceed sales activity, application revenue, and Cloud Services sales targets, resulting in 30% increase in average revenue per unit (ARPU).
• Provide pre-sales support via field coverage and phone for Cloud Services, Hosted PBX, MPLS, IP-VPN, and managed voice and data services.
• Create and deliver customized technical training to sales teams and sales support staff.
• Maintain competitive intelligence and industry knowledge of VoIP services, including Hosted PBX and SIP trunking, QoS, and the technical requirements of deploying VoIP.
Apple Inc.Specialist
Nov. 2009 - Jun. 2010
MASSACHUSETTS JUSTICES OF THE PEACE ASSOCIATION INCJustice of the Peace
Sep. 2009Commissioned by The Commonwealth of Massachusetts, I solemnize marriages, and perform Notary duties.
McCoy EnterprisesSenior Training Consultant
Jan. 2009 - Nov. 2009Facilitate classroom training and follow-up sales coaching to Call Center Sales Representatives
for major telecommunications companies. • Delivered measurable results in increased revenue (41%), unit sales and closing rates (33%).
• Conducted stand-up training of sales and closing strategies.
• Provided side-by-side coaching as follow-up to classroom training.
• Identified and taught sales opportunity recognition.
• Guided sustainable closing strategies.
Verizon BusinessSales Engineer -- Business Solutions Group | Internet Sales Engineer
Sep. 2001 - Nov. 2008Newton, MAProvided pre-sales technical support to 60+ Account Managers, Account Executives and Business Development Managers in Verizon’s New England Business Partnership Channel. • Designed local and wide area networks for customer data/telecommunications requirements.
• Identified target markets for Internet Access and Voice Over IP products.
• Maintained high level of customer contact with end users.
• Partnered with product managers to promote increased sales and product awareness.
• Performed applications analysis to evaluate customer requirements and recommend appropriate Unified Communications, Data, Security and CPE solutions.
• Provided ROI analysis to assure proper financial information related to suggested solutions.
• Implemented supporting processes, including order and provisioning process flows, sales and sales support training.
• Supported channel and marketing promotional efforts.
• Analyzed competitive market intelligence to serve as subject matter expert for channel.
• Provided technical guidance and training to all sales and business development teams.
• Championed new product introduction, and markets; In Franchise/Out of Franchise.
• Verizon BSG Diamond Club Award Recipient all eligible years: 2004, 2005 and 2006.
• Designed Internet and VPN Networks
• Introduced new sales procedures and identified target markets for Internet Access and World Wide Web related products; utilized and trained solution selling strategies and problem solving skills.
• Developed training material and facilitated product training for new hire classes and existing sales and management teams (Main BPCs and Inbound Demand Centers).
• Coached sales teams and championed solution sales techniques.
• Partnered with product managers to create and implement incentive plans to promote increased sales and product awareness.
• Provided feedback to management regarding competitive product positioning.
• Exceeded (228%) objectives in excess of $8M.
Daou Systems / EnosusDirector, Business Development -- Northeast
Jan. 2000 - Dec. 2001Introduced new Internet subsidiary of a national Healthcare IT infrastructure company to Northeastern United States territory. • Targeted and prospected new accounts; exceeded sales goals and quota (150% of quota).
• Established strategic partnerships (Microsoft, IBM, Oracle, Viador, etc.)
• Delivered presentations to C level executives.
• Partnered with operations and senior management to deliver unified eBusiness Solutions.
• Defined strategy for proposed future expansion of salesforce and increasing revenue in the Northeast.
NYBOR CorporationSenior Account Executive
Aug. 1998 - Sep. 1999Sales and Business Development Leader for a start up Website design company catering to healthcare and retail verticals. • Directed sales to clients in MA, RI, CT and New York City (250% of quota).
• Product offering consisted of Internet Consulting services, intranet and Web site design and development, database implementation, legacy system integration and proprietary HIPAA compliant, Web-based security and e-commerce software products. • Developed relationships with current and prospective clients. • Cultivated leads utilizing cold calls, canvassing, trade shows, associations and Chamber of Commerce networking. • Responded to qualified leads generated by company Website and general inquiries.
NavMark MediaDirector of Sales and Marketing
Nov. 1995 - Dec. 1998Founded Internet consulting and Multi-media production company, specializing in website design, virtual reality tours and web strategy consulting. • Target market identification, cold calling, sales presentations, follow-up, and customer support. • Designed and implemented product offering (Multi-media Virtual Reality). • Developed architecture for direct business to business communications models for clients, primary graphic design, domain registration and e-mail implementation for small to medium enterprises.
• Introduced and utilized photographic techniques necessary for product development. • Incorporated final product to Web sites and other media.
Rich PhotographyPresident
Jan. 1977 - Dec. 1998
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