EarthLink BusinessSenior Sales Engineer
Mar. 2011 - Jan. 2013Primary pre-sales technical support to Burlington and Quincy, Massachusetts branch sales offices, for
IP-PBX, Hosted IP-PBX, MPLS Wide Area Network design, Cloud-based technologies and Managed Services. • Advise and train sales teams to leverage technical knowledge and resources to augment sales activity, drive revenue, and broaden and deepen, new and existing customer relationships resulting in 36% increase in average revenue per unit (ARPU).
• Subject Matter Expert; Network Protocols (TCP/IP, SMTP, DNS, HTTP) and Routing Protocols (OSPF, BGP, EIGRP, etc.)
• Provide pre-sales support via field coverage, phone and webcasting for Hosted IP PBX, MPLS, IP-VPN, EarthLink Business Cloud Services, colocation services, managed voice and data security services.
• Provide onsite and phone support to field technicians during installation and turn-up.
• Maintain relationships with vendor and technology partners to provide seamless customer service.