Suncoast Casino, Hotel and EntertainmentRelationship Marketing Manager
Jan. 2013 - Sep. 2014Durban Area, South AfricaI led the execution of the company’s relationship management strategy, overseeing all campaigns as well as managing budgets and resources to ensure the meeting of goals and targets. Additionally, I managed the performance and development of 24 staff, ensuring adherence to best practice, legal compliance requirements, and peak productivity and efficiency. Key Accomplishments: ⇨ Managed the development and introduction of new programs, including a rewards initiative and customer life journey strategy.
⇨ Drove a culture of high performance, restructuring and refining processes and procedures that are efficient, effective, and centered around the customer.