American ExpressRegional JAPA Travel Manager - Expenses, Events, Fleet
Jan. 2011 - Apr. 2013Hong KongManage AE Travel & Card program (Travel, card, Events,Tele-presence facilities, Fleet, concierge service, Travel Mobile technology, telephony & Mobility and storage facilities, Transportation).
Manage event program from negotiation to completion of projects.
Manage Private fleet demand for Senior management (car, jets)
Analyse and provide recommendation on Carbon footprint impact
Responsible of client satisfaction, retention of both transient & meetings program for all AXP companies. In charge of Travel related sourcing tools (SAP, EOS, ERP, CONCUR...)
Synthesise needs, identify innovative solutions, get buy-in from the Senior Leadership, implement & maintain these solutions. The position also requires a strong understanding of market, and ability to influence the organization to meet goals.
Drive growth, develop value-add & client focused solutions and increase retention.
Build and Execute strategic Business plans, focused on identifying transformational opportunities that enhance & optimize the client experience, creating value, exceeding customer expectations, strengthening relationships, driving savings, increasing retention, and optimizing service performance through process and data analysis (KPIs/SLAs).
Assess goals & strategies in order to optimize performance. Identify innovative solutions to enhance productivity & improve client experience at fulfillment.
Lead the enhancement of program through consultation, technology road mapping, optimizing online solutions. Lead business planning, quarterly and annual reviews, pricing strategies, ongoing P&L management.
Work on Optimisation projects to improve costs and Quality of service. Consultant on Policy, researching white paper needs, technology road mapping, optimizing online solutions, and development (GDS, CONCUR Expense tool...).
Negotiate & maintain relationship with suppliers (air, Hotels, Car, Ground, Telephone…) to develop best-in-class Program. Manage day to day execution and BCP actions.