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Work Background
Robert HalfProofreader and Editor
Oct. 2021Anaheim, California, United StatesProofread marketing copy for current client, a major auto industry credit union, using AP Style Guide.
Vibrant Graphic ArtsWriter, Researcher
Oct. 2020Los Angeles Metropolitan Area• Adapt source material into graphic novel scripts.
• Research and recommend suitable writers and artists for key projects.
Kinky FriedmanWebmaster
Feb. 2011 - Jun. 2014Austin, Texas AreaI managed Kinky Friedman's official Web site as well as his official Facebook page.
National Notary AssociationCopywriter
Jul. 2005 - May. 2007Los Angeles, California, United States• Wrote and edited brochures, display ads, pamphlets, fact sheets, catalogues, Web pages, email blasts, PowerPoint presentations, direct mail pieces, video and phone scripts, and more for marketing campaigns, notary training seminars, and annual conferences.
• Supervised and indexed the reissue of The Autobiography of Calvin Coolidge.
• Drafted The Wisconsin Notary Primer.
• Developed in-house style guide incorporating detailed material from Marketing, Communications, Education Services, Program Development, IT, and other departments for use by the company's 200+ employees.
VIP NationCoordinator and Customer Service Supervisor
Jun. 2005 - Oct. 2020Greater Los Angeles Area• Provided customer service support for major venue concert tours for such artists as The Eagles, Fleetwood Mac, Van Halen, Def Leppard, Queen, Prince, Miley Cyrus, Maroon 5, Jay-Z and Beyoncé, One Direction, BTS, many more. Teamed up with SLO, Inc. to support tours for Paul McCartney, Lady Gaga, Carlos Santana, Sade, and more.
• Organized tour logistics between merch vendors, graphic designers, printers, freight companies, event hosts, warehouses, and more.
• Performed online administrative tasks including refunds, order changes, and sales activations. Reconciled our nightly sales between the front-end site and our back-end merchant bank.
• Revamped online FAQs and Web navigation, and enhanced the user interface; cut the customer inquiry volume by 50%.
• As the artist roster expanded from 12 to 60 acts a year, renovated navigation and copy for the website and print materials to standardize extensive procedures for new employee training and to integrate legal department changes.
• Accommodated the needs of VIPs with ADA requirements; specialized in handling difficult customers.
Red Hen PressEvents Coordinator
Jan. 2005 - Dec. 2005• Generated publicity, media coverage, promotional mailings, and publication events for 90+ authors.
• Updated website and developed its e-commerce services.
Billy Bob Thornton, Meathouse ProductionsWebmaster, The Official Billy Bob Thornton Website
Mar. 2000Greater Los Angeles Area• Write and manage the content of film actor Billy Bob Thornton's official website and Facebook page.
• Direct official Internet fan group, Planet Billy Bob (aka Billybobapalooza).
• Arrange fan and VIP meetings during Mr. Thornton's annual nationwide concert tours.
• Maintain a comprehensive reference archive of Mr. Thornton's career.
Beyond Baroque Literary Arts FoundationFounder, Southern California Outreach Council; Curator; Member, Board of Trustees
Oct. 1998Venice, California• Created the Curators Council, Emeritus Honors, and the Southern California Outreach Council.
• Expanded ties with regional writers, educators, students, private sector, media, artists, donors, and government reps.
• Generated grant proposals, publicity materials, and press releases.
• Created database for literary archive and grew the archival collection to represent the Southern California region.
• Conducted Wednesday Night Poetry Workshop, the longest-running free poetry workshop in Southern California.
• Helped negotiate a 25-year renewal of Beyond Baroque's building lease at the Old Venice City Hall.
• Served as Board Secretary, maintaining minutes as required of a 501(c)(3) non-profit corporation.
• Established scheduling procedures, then cleared and slated a two-year backlog of reading requests.
The Valley Contemporary PoetsDirector Emeritus
Jun. 1998 - Jan. 2021Sherman Oaks, California• Managed business affairs.
• Apply for grants from the James Irvine Foundation.
• Co-hosted readings and workshop events.
• Co-edited annual anthology.
• I remain as an advisor to the organization.
The Walt Disney StudiosResearch Coordinator
Aug. 1994 - Mar. 2004Burbank, California• Coordinated testing projects as key liaison between filmmakers, studio executives, and research vendors for domestic and international releases; researched and compiled overviews of Gen X and Gen Y markets.
• Wrote project analysis reports; generated film script coverage and story summaries for research testing.
• Processed international accounting and annual budget summaries; streamlined costs.
• Devised project tracking system, reducing set-up, eliminating errors, and delivering immediate updates.
• Wrote comprehensive reports on the histories and cultures of strategic international animation markets; reports on Taiwan and Japan became key reference materials for Buena Vista International.
The Sacred Beverage PressPublisher
Jun. 1994 - Jun. 2014Los Angeles, California, United States• Produced award-winning literary journal Blue Satellite.
• Published acclaimed collections by noteworthy area poets.
• Forged lasting creative ties between California poets and printers, artists, and venues.
• Supervised all marketing and publicity.
• Created imprint brand and undertook editing, proofreading, typesetting, production layout, and cover design.
Universal PicturesMarket Research
Jan. 1985 - Dec. 1994• Set up recruited previews, ad materials tests, tracking studies, and in-theater surveys nationwide, coordinating between research, production, and distribution executives, filmmakers, post-production techs, research vendors, satellite communication services, freight companies, and theater chains to expedite matters.
• Interviewed, hired, evaluated, and supervised all vendors (40+ companies from major national markets).
• Trained and supervised four-member coding staff.
• Formulated departmental budgets (exceeding $2,000,000 annually).
• Wrote advertising concept statements and headlines for trade ads.
Petersen PublishingEditorial Services
Jan. 1983 - Dec. 1985West Hollywood• Edited Guns & Ammo Magazine's monthly Letters Column.
• Typeset and proofread copy for a monthly magazine and specialty books.
• Reorganized the magazine's voluminous photo catalog.
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