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Work Background
IBM USA / BrazilBusiness Development Manager
Jan. 2023 - Jul. 2023Develop and lead sector and client business and marketing plans. Analyze the customer base across to establish a common approach to retention and growth. Enhance regional, International and operational staff business development capabilities and work with them to achieve their maximum potential. Work with the research team, develop and manage an up-to-date understanding of the macroeconomic environment using the information to consider the implications for existing and new sectors. Undertake key research to understand the Business and project drivers of sectors, customers and potential opportunities Client relationships.Build on an already established network of contacts across four target sectors to bring opportunities into the business that can be converted to tenders.Lead on client relationships, but equally introduce to regional teams and ensure a robust client relationships management strategy/delivery.Engage with sectors and customers to anticipate potential business opportunities and implement actions that will position IBM with differentiated advantage.Ensure effective management of customer satisfaction surveys.Prepare programs of external communication, customer engagement and brand promotion that will contribute to the achievement of IBM Brazil objectives.
IBM USA / BrazilProject Manager
Jan. 2023 - Jul. 2023Activities in this project includes Project Management, Weekly meeting with client and Project Managers to discuss issues with the project and solutions for better project management. Updating and maintaining financial data and hours worked by team members, Keeping Service Requests Updated, along with changes of scope and work requests to assist developers.
IBM USA / BrazilSoftware Production Analyst
Jan. 2022 - Jan. 2023Technical support and development of Telecommunications Systems, ticketing solutions, meetings for improvements of client software, evaluating requirements for customers of technical contract documentation. Interview subject matter experts for technical knowledge and learning. Provide solutions for stake holders and provide development team with Use cases and Desired changes for deployment.
IBM USA / BrazilBusiness Analyst /Technical Writer
Oct. 2021 - Jan. 2022Develop, update and maintain all system documentation and technical writing services. Produce instruction manuals and other supporting documents to communicate complex and technical information. Develop and author technical information including user manuals, on-line help, training manuals, documentation related to the hardware, software application and key meetings. Develop and author technical documentation for systems, applications and processes and key meeting to discuss Software Progress along with working with Client contracts and Service Requests to ensure accuracy, quality, and consistency by coordinating technical and editorial reviews and implementing required changes.
MR Financial and Economic ConsultingBusiness Analyst
Jun. 2016 - Oct. 2020Providing support for customers and leads. Responsibilities for Pre-Agreement Customer Backlog, Financials, Relationships, Retention, Leverage, Responsible for New Customer Affiliations, Monitoring Competitive Actions, Customer Orders, Team Hours, Business Viability, and IT Projects
IBM USA / BrazilSoftware Test Analyst
Jan. 2015 - May. 2016Test environment definition and management, Tests in exposure to current commercial technologies Document and report status of test progress, risk and issues, and defects to team leaders and test managers Proven skills in the development and documentation of risk-based performance testing strategies. Applying static testing techniques on all required project deliverable. High Levels, Test Case Scripting, Application Lifecycle Management Defects, IBM Team Leader, Meetings with subject matter experts for Testing knowledge Transfer for New Releases. Develop, update and maintain Test documentation.
IBM USA / BrazilBusiness Analyst /Technical Writer
Jul. 2013 - Dec. 2014Produce user and technical documentation for Open Client for Linux deliverables and for Android Applications. Prepare technical end- user documentation consistent with IBM standards. Additional duties include: Assess contract documentation requirements for an assigned project. Interviewing subject matter experts for technical knowledge and interpretations. Develop, update and maintain all system documentation and technical writing services. Produce instruction manuals and other supporting documents to communicate complex and technical information. Develop and author technical information including user manuals, on-line help, training manuals, documentation related to the hardware, software application and key meetings. Develop and author technical documentation for systems, applications and processes and key meeting to discuss Software Progress along with working with Client contracts and Service Requests to ensure accuracy, quality, and consistency by coordinating technical and editorial reviews and implementing required changes.
IBMProject Manager
Feb. 2013
IBM USA / BrazilProject Manager Assistant
Feb. 2013 - Jul. 2013IBM redesigns key aspects of Sprint Customer Care, offering both consulting and a complete overhaul of its customer care infrastructure. Sprint officials estimates reduction in costs over the years. Reductions are expected from improved call routing, reduction in average call handling time, higher rates of first call resolution and better self-service tools. On Demand Customer Interaction Center technology, which is both a product and IP (intellectual property) that allows for integration of the IVR (interactive voice response) system, call management, call routing and call resolution into a single platform. Activities in this project includes Project Management, Weekly meeting with client and Project Managers to discuss issues with the project and solutions for better project management. Updating and maintaining financial data and hours worked by team members, Keeping Service Requests Updated, along with changes of scope and work requests to assist developers.
United 18 EnglishCommercial Representative / Customer Service
Oct. 2012 - Dec. 2012Answering phone calls, Personal Marketing, Marketing through the Phone, Bringing in New Students, Keeping Students up to date with Financial Obligations. Marketing Campaigns.
MR Consultoria Econômica e FinanceiraProject Analyst
Apr. 2012 - Sep. 2022The Study of the economy of various cities, including the study of the economic activities of all the major companies that provided service to these cities. These include companies that are registered in the city’s main database. Working along with data registered with the state of São Paulo to adopt the Concepts of the CNAE-2.0 (National Code of Economic Activity). Activities include database documentation and Development of Relational Data. Leading interviews with client to develop requirements for Database Planning.
Ambiental Engenharia /Prefeitura do Rio/BIDAdministrative Assistant
Apr. 2011 - Mar. 2012Financial administration, monthly reports, invoicing, administration, and modeling of financial data into Databases for the City of Rio de Janeiro, translation of reports from Portuguese to English and developing reports for BID (Banco Interamericano de Desenvolvimento)
AT&T TelecommunicationsMultilingual Secretary
May. 2009 - Oct. 2010IT and Telecommunications Answering phone calls, financial assistant, and IT support, translating documents, Translation from English to Portuguese and from English to Spanish, Keeping documentation up to date.
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