Lindsey Peterson

Medical Management Coordinator @Blue Cross and Blue Shield of Kansas City

United StatesCall CenterCustomer Support RepresentativeSupport SpecialistCustomer ServiceHelp Desk SupportChat SupportLive ChatCustomer Care SpecialistComplaint Resolution SpecialistData EntryData Entry SpecialistTyping SpecialistData Entry AssociateDatabase CoordinatorDocument Processor

Results-driven customer service professional with extensive experience in delivering exceptional support through multiple channels, including phone, email, and live chat. Skilled in problem-solving, empathetic communication, and handling complex customer inquiries with professionalism and efficiency. Proven ability to collaborate across teams, adapt to fast-paced environments, and manage customer issues from initial contact to resolution.

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Work Background

Medical Management Coordinator

Blue Cross and Blue Shield of Kansas CityMedical Management Coordinator

Dec. 2018Kansas City, Missouri, United States

Customer Service Representative

Blue Cross and Blue Shield of Kansas CityCustomer Service Representative

Jun. 2016 - Dec. 2018Kansas City, Missouri, United StatesSQM World Class Certification 2016, 2017, 2018

Quality Analyst

Blue Cross and Blue Shield of KansasQuality Analyst

Mar. 2016 - Jun. 2016Topeka, Kansas, United States

Customer Service Specialist

Blue Cross and Blue Shield of KansasCustomer Service Specialist

May. 2014 - Mar. 2016Topeka, Kansas, United States

Sales Associate

Eddie BauerSales Associate

Jun. 2013 - Oct. 2014Topeka, Kansas, United States

Information Specialist II

Vangent, Inc.Information Specialist II

Oct. 2010 - Aug. 2011Lawrence, Kansas, United States

Requests

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Seeking Customer Support Specialist Role

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