EurofinsProject Coordinator 3
Aug. 2016 - Sep. 2017Des Moines, Iowa• Effectively coordinate and facilitate laboratory testing projects for various clients of all sizes in the human food industry; project management tasks include engaging key stakeholders including client and internal departments to coordinate testing, complete root cause analyses to resolve identified problems and remove project barriers as needed to ensure laboratory testing projects are completed in a timely and cost-effective manner.
• Provide prompt and excellent customer service by developing effective working relationships with clients; actively exercise bi-directional communication to ensure testing is completed in alignment with clients’ various needs and expectations.
• Recent project outcomes include drastically increasing client use of online ordering system to reduce errors and make registering samples more efficient, successfully managing multiple active and ongoing stability study projects and overseeing and closely monitoring several large-scale client accounts daily to adhere to strict food-safety guidelines required by both the client and various governing bodies.
• Determine appropriate testing on human food products to fulfill clients’ needs while being mindful of their budget and timeline.
• Act as liaison between client and sample registration, sample logistics, quality department, technical managers, sales teams, front office, business unit managers, and sister/outside labs to coordinate sample testing.
• Facilitate the process of sample testing from sample receipt to reporting of results and expedite as requested by clients.
• Assist in construction and verification of accuracy of nutrition facts labels to comply with updated FDA regulations.
• Develop complex protocols and quotes for new long-term stability studies to determine shelf life of food products.
• Meet with clients during client visits, sample drop-off, audits, and open house events.