Delaware North Companies Parks & ResortsSenior Operations Manager
Jun. 2006 - May. 2008Served as the GuestPathยฎ Coordinator; ensuring each department and over 600 associates had all available resources, training and support. Facilitated training sessions, created reward & recognition programs, led team in the creation of sub-committees to increasing service presence. Managed a six-member management team in all aspects of the operation of three properties. Locations included food and beverage, retail, theaters, exhibit galleries, and tour bus operations. Responsibilities included quality inspections, scheduling, payroll, and creation of yearly budgets.
Directed the development and improvement of property operations including standard operating procedures, process improvements for business efficiencies and overall guest satisfaction, implementing new systems and events.
Primary contact for client representatives during special functions and daily public presentation including hosting VIPs for Space Shuttle launch attempts, annual astronaut induction ceremonies for the Astronaut Hall of Fame and various special interest groups.