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Work Background
Nas Daily StudiosContent Head - Localization
Oct. 2021Dubai, United Arab EmiratesLeading global localization teams in regions including Singapore, UAE, Mexico, Brazil, Japan, Eastern Europe, and the USA, raising brand awareness aligning with the vision of the organisation to Bring People Together.
SJS Globalize Pvt LtdOperations Manager
Jan. 2021 - Dec. 2021Noida, Uttar Pradesh, IndiaIn my tenure with the Core Corporate Revenue team, I have successfully taken on a variety of leadership roles, such as International Operations and Strategy Manager, Content Marketing Manager, and Localization Manager. My responsibilities encompassed a wide range of critical functions including: -> Overseeing corporate reputation, leading business growth, and ensuring a sustained profit margin of 30%.
-> Spearheading the growth of Annual Operations Revenues across our primary service offerings, which included SaaS Localization, E-Learning Localization, and Multimedia Solutions.
-> Successfully managed quality control processes to achieve a customer satisfaction rate of 95%, while strategically deploying solutions to boost operational efficiency and enhance online visibility.
Formulating and implementing detailed project plans and processes in coordination with various internal teams and partners. This effort was aimed at fostering robust communication channels, thereby enhancing productivity and improving cost efficiency.
CONNECT AB INFOLINE PRIVATE LIMITEDHead of Operations
Aug. 2017 - Jul. 2020Noida Area, IndiaSuccessfully Transformed the company into a leading Multi-Language Service Provider, offering services in over 100 languages, including transcreation and translation, serving key industries like ITES, Life Sciences, and Automotive.
Core service areas included transcreation, translation, and adaptation, positioning us as a strategic partner for clients in ITES, Life Sciences, and the Automotive Industries. -> Built and Expanded the team across Project Management, Desktop Publishing, L10 Engineering, and Language Services divisions from the ground up, achieving a diverse team of over 150 members.
-> Directed multiple localization projects, ensuring effective project planning, schedule management, resource allocation, and communication with both internal teams and international partners. ACCOMPLISHMENTS
Achieved a 50% reduction in translation costs, alongside a 70% increase in project cost-efficiency and productivity, through strategic cross-team collaboration and the automation of work processes.
Successfully delivered NLP and AI Voice-Data Collection for Google - Singapore in 8+ Indian languages using Google's proprietary tech.
Spearheaded the adoption of Automated Processes including Wordbee, Plunet, TAUS Quality Standards, and ISO 9001:2016 certifications, streamlining operations and enhancing service delivery. LEARNING
Acquired significant exposure in managing complex engineering and Multimedia technologies leading to reduced Technical Services production cost by 70% while improving TATs, achieving 140% productivity and 85% utilization of resources.
ConsultationLocalization Consultation to Start-Ups and New Businesses
May. 2017 - Nov. 2020New Delhi Area, IndiaI am currently supporting Organisations in their Globalisation requirements and helping them enter the market of their choice.
BRAAHMAMGeneral Manager – Account Management and Marketing
Jul. 2014 - May. 2017Noida Area, India-> Drove growth and developed existing key accounts, focusing on expanding sales within the APAC and US markets.
-> Fostered and maintained trusted advisory relationships with major accounts through effective customer relationship management.
-> Oversaw comprehensive sales and marketing efforts globally, including content marketing, website maintenance, SEO, demand generation, customer marketing, sales enablement, and the creation of educational/training content.
-> Managed and delivered full-cycle projects for customers, involving projects for Engineering, Multimedia, and E-Learning content.
-> Led strategic planning and execution of project structures alongside cross-functional global teams. Responsibilities included cost analysis, budgeting, scheduling, risk assessment and mitigation, maintaining quality standards, and planning and allocating resources.
BRAAHMAMSenior Operations Manager
Jul. 2009 - Jun. 2014Noida Area, IndiaAs part of Localization Business Vertical, I managed turnkey and end-to-end delivery cycle of projects which were assigned to Localization teams. Responsibilities included:
-> Successful end-to-end management and delivery of Assigned projects to the customers which varied in nature for TEP, TEP+DTP, E-Learning Engineering, VO, and E-Learning Localization projects
-> Strategizing and Planning Project Structure which included cost analysis and budgeting, scheduling, risk assessment and mitigation, Quality maintenance and resource planning and allocation
-> Receiving critical feedback from the customers and working towards improvement of the delivery processes to ensure that customer satisfaction index is maintained
-> Tracking Progress of Projects across multiple Localization teams including monitoring team capacity and distribution of workload.
-> Worked in close coordination with BPR teams in improving project processes and maintaining critical project documentation including references, SOPs, RCAs, PPRs and style guides.
-> Delivering complex programmes across organizational boundaries where there are significant benefits and risks at stake.
-> Identifying System Needs within the department and worked towards implementation of the solutions for them.
Braahmam Net SolutionsTeam Lead Manager - – Localization Production and Delivery
Apr. 2007 - Jun. 2009Noida Area, IndiaAs Team Lead, I looked after delivery of all major projects of Localization clients along with managing and training Project teams comprising of Project Coordinators, QA, Linguists, and Engineers. Key responsibilities included:
-> Managed localization projects from beginning to end, and worked closely with language specialists, localization engineers, terminologists, product management and development, internal business partners and external vendors and other departments
-> Developed project plans and workflows, managing time, budget, resources, and quality control
-> Analysis of client specific localization software application requirements, managed internal version of localization project plans, and provides project specific education and coaching to Localization Tester staff -> Controlled localization project budgets, cost tracking analysis, ensuring timely issuance of purchase orders and invoices and approves work reports
-> Analysed location project risk, and defined mitigation actions of identified risks -> Identifies and solves localization issues or disagreements, whether system or product, identifies causes and performs corrective/preventative action
-> Monitored and measured project team members’ work and team’s compliance with standards, practices, and policies -> Directed team’s deliveries to timelines and product quality, including responsiveness and professionalism towards both internal and external clients -> Lead and assisted Project Managers with project/client/business partner meetings and conference calls, including project kick-off meetings, weekly and ad-hoc, issue resolution and performed post-mortems, while ensuring meetings are recorded and minutes distributed, managed the delivery of agreed upon active items -> Developing new and entry level Project Managers through training and coaching opportunities and by creating methodologies, tools, and checklists to improve the project management process
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