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Work Background
UHSMedicaid Billing Team Lead
Mar. 2022Implement and refine processes and procedures to optimize team workflow, resulting in a 23% increase in overall process efficiency. Generate and review weekly inventory reports to discern trends and volumes in open AR, strategically reducing aged receivables through targeted actions.
UHSBilling Manager
Oct. 2020 - Mar. 2022Oversee a team of 20 employees across ten Acute Care Facilities and four Behavioral Health divisions, enhancing team efficiency and operational effectiveness. Escalate critical issues to Provider Representatives and the Regional Director of Managed Care, ensuring swift resolution and upholding service quality.
UHSCollections Team Lead
Mar. 2019 - Jan. 2020● Spearheaded a team of eight employees across seven Acute Care Facilities and three Behavioral Health divisions, markedly enhancing operational synergy and team effectiveness.
● Directed collection volumes and workflow for the team, refining processes and achieving a significant improvement in collection outcomes, handling up to 27% more volume efficiently.
LegacyMaker Sports NetworkNews Correspondent
Dec. 2017I cover The NASCAR season as the lead correspondent. I also host Monster Minutes every weekend to discuss NASCAR and the events.
UHSAppeals Team Lead
Jul. 2016 - Feb. 2019Richmond, Virginia AreaCoordinated with facility team members to address and resolve denial trends, refining claims resolution strategies and boosting overall effectiveness.
● Collaborated with the Cobius audit team to innovate and implement new processes, advancing operational workflows and strengthening audit compliance.
UHSTeam Coordinator
Mar. 2015 - Jul. 2016Richmond, Virginia AreaCollector Payor Analyst, Special Projects Leader, Relationship builder between UHS and Insurance companies.
UHSEmployee
Mar. 2011 - Mar. 2015Medicaid Biller and back up to Team Leads.
AIM USAAdministrative Assistant
Apr. 2006 - Jun. 2010
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