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United Kingdom
Work Background
Flash Networks Group, Inc.Chief Operations Officer
Jan. 2023Las Vegas, Nevada, United StatesOversee day-to-day operations of the corporation. Work closely with CEO and President on strategic vision, mission, and corporate goals. Implement strategies, procedures and business plans needed to enhance the company's growth.
MobilitieSr. Director, Wi-Fi Strategy & Operations
Dec. 2013 - Jan. 2023Deliver strategic leadership of the Program Management Office (PMO) and a team of 3 project managers, steering planning and execution of all deliverables, and ensuring projects are on schedule and within budget. Lead multiple and complex projects, often with tight timeframes for major clients that include MGM Resorts International. Act as the account manager for several non-Las Vegas based large puclib venues, building and strengthening relationships and identifying new business expansion opportunities. Set up and established a formal PMO for the Wi-Fi business including defining methodology and lifecycle, as well as establishing reusable project charter, functional and technical business requirements, user acceptance and testing plan templates. Leverage solid financial management skills to plan, monitor, review and approve project budgets, collaborating with Finance on the submittal and approval of purchase orders. Work closely with executive leadership team, preparing and presenting reports on Wi-Fi opportunities and PMO updates. Collaborate cross-functionally with business development team, engineers and designers, contributing to Request for Proposal (RFP) responses and solutions presentations to customers. Oversaw several multi-million dollar Wi-Fi network upgrades at a large Las Vegas-based Hospitality company.
ACS, a Xerox CompanyProgram Director
Jun. 2011 - Dec. 2013Las Vegas, Nevada AreaTook on responsibility for the original implementation of MGM’s Wi-Fi program outsourced opportunity, directing project managers, low voltage and electrical contractors, and business operations managers from client properties to establish and ensure project timelines, resources and expectations were clearly communicated and managed. Steered organization, coordinated logistics, and managed asset tagging, along with working with client's internal teams to coordinate access and logistics to closets. Implemented robust structures, processes and tools to optimize the monitoring and tracking of implementations, driving efficiency in meeting, key milestones, budget, quality and compliance expectations. Facilitated regular meetings with internal team, client executives, Sponsors and original equipment manufacturer (OEM) support teams, ensuring clear communication of project statuses, reporting and issue resolution. HRIS Program Director at ACS, Xerox:
Played an integral leadership role directing implementation of HR projects for major clients that included USAA and Bank of New York (BNY) Mellon, steering projects that were primarily based in UK. Worked within a matrixed managed organization, remotely steering activities to develop and deliver HR websites for USAA, and BNY Mellon. Guided system development, testing, and implementation tasks to ensure a successful launch. Successfully planned and managed the transition of new client HR and benefits platforms to ACS/Xerox suite of human capital management systems. Efficiently and strategically managed staffing and resources for programs and projects to optimize program/project progress, quality, and compliance with customer needs and expectations, while delivering cost-efficiency. Quarterbacked full project/program lifecycle from initiation to delivery, fostering and strengthening relationships with clients to ensure accuracy in understanding of needs and expectations, and the development of solutions to meet them.
MGM MirageProgram Manager
Apr. 2007 - Jun. 2011Successfully led implementation of the IT Managed Services Initiative including overseeing and steering IT personnel in the establishment of PMO policies and procedures. Defined and implemented program disciplines and a robust project framework to drive enhanced efficiency in project /program management. Fostered and sustained strong relationships with customers, technical teams and executive management to support project development and delivery in full alignment with customer needs and objectives. Articulated and established goals, determined deliverables for resources and implemented strategies to ensure timely achievement. Led the Aria Resorts/CityCenter multi-million dollar voice implementation project, effectively guiding and managing program efforts and implementation activities. Monitored and managed 50+ vendor technical and project resources, ensuring contractual agreements were met and project schedules were adhered to.
The Walt Disney CompanySr. Program Manager - DisneyMobile
Jan. 2004 - Dec. 2007Provided executive leadership of PMO, guiding delivery of all aspects regarding the launch of DisneyMobile, a Mobile Virtual Network Operator (MVNO) for The Walt Disney Company. This included formulating strategic plans and managing the day-to-day program operations. Serviced as executive advisor on program activities and reported on schedule progress, scope, issues, issue resolutions, and overall task deliverables.
SprintGlobal Proposal Manager
Jan. 1988 - Dec. 2004Global Proposal Manager and Program Manager.
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