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Work Background
Insight GlobalImplementation Analyst
Aug. 2023Implementation analyst and migration specialist consultant for Elsevier
PromoboxxSenior Onboarding Specialist
Jan. 2023 - Apr. 2023
PromoboxxOnboarding Specialist
Oct. 2021 - Jan. 2023RemoteManage a portfolio of brands through the onboarding process from contract signing through onboarding graduation
Edit & maintain training curriculum for brand onboarding
Train brands during onboarding period of Promoboxx
Triage & escalate brand and technical issues to proper support/product teams as needed
Maintain proper notes & requests via internal monitors platforms such as Salesforce
Run augmentation reports & data projects via excel & google sheets
Collaborate with internal brand teams such as Paid Departments, Customer Success, Account Management, Etc.
Become point person for the onboarding brand for any/all related questions/concerns during onboarding process
Run strategy review meetings with all stakeholders from Promoboxx & Brand on a monthly cadence.
Heretic Brewing CompanySales Operations Coordinator
Mar. 2019 - Oct. 2021Managed orders from all distribution partners in the state, country, and internationally from start to finish
Onboarded new distribution partners
Managed shipping & receiving team
Created monthly reports via Excel and Quickbooks
Coordinated logistics for shipping, meetings, sales team, and tap room
Supported sales team
Managed pre-orders on products
Created e-commerce website & all SOP for new DTC sales channel
Oversaw ordering website powered by Squarespace, including all website maintenance. Maintained and created efficient processes for accurate data collection
Assisted in creating presentations, handouts, and certain marketing/sales materials
Provided support to the President & VP of the company
Republic Restoratives DistilleryDistribution Manager / Tour Program Manager / Brand Ambassador Program Manager
Jan. 2018 - Oct. 2018Washington D.C. Metro AreaManaged orders from accounts in the DMV, New York, and Virginia State
Maintained salesforce records & ran reports as needed
Managed a team of 10-15 team members
Created new processes for consistency in distribution, the training of new Brand Ambassadors & Tour Guides, and data collection
Created and edited policies relating to sales and distribution to ensure accuracy & legality for the company
Recruited and onboarded new Brand Ambassadors and Tour Guides Wrote & Revised training curricula for distribution, the BA program, and the tour program.
Oversaw base pay & commission pay for Brand Ambassadors, Tour Guides, and Delivery Staff
Supported on & off site events
Seneca Family of AgenciesTraining Manager
Dec. 2016 - Jul. 2017Oakland, California, United StatesManaged Title IV-E Contracts in 5 counties in California Supervised administrative staff
Built relationships and networks with group homes, trainers, legislative decision makers, and county workers
Coordinated and scheduled trainings for Seneca Family of Agencies (1300+ staff throughout California and Washington State)
Coordinated and scheduled on-boarding process for all new employees (2 week long training for new hires)
Wrote, edited, and trained approved curricula for SFA Staff & Community partners
Updated & maintained materials and content on agency intranet as needed for the training department
San Francisco Community Health CenterProgram Specialist - TransTHRIVE
Nov. 2015 - Dec. 2016San Francisco, California, United StatesSupported drop-in activities Facilitated peer groups
Co-Created and facilitated transgender competency trainings for the agency as well as community partners
Preventative Case Management
Managed agency wide needle-exchange program
Planned & coordinated program specific community events (including an ongoing month-long series)
Data entry & Management
Monitored and created content for social media
San Francisco Community Health CenterProgram Assistant - Capacity Building & Training
Sep. 2014 - Nov. 2015San Francisco, California, United StatesProvided support to the Capacity Building & Training team Provided support for federal & state grant programs
Provided support for online training series (including html work, webinars, and more)
Coordinated all travel logistics for the CBA Team
Coordinated & planned board meetings
Paid invoices and other bills as needed
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