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Work Background
ANB BankInformation Security Analyst
Sep. 2024Cheyenne, Wyoming, United States
City of North Miami BeachIT Specialist
Aug. 2023 - Feb. 2024
Careful SecurityCyber Security Intern
Jun. 2023 - Aug. 2023
AloricaIdentity Verification Agent
Dec. 2022 - Apr. 2023Contracted with ID.Me to serve as a trained identity specialist for reviewing client documents for authenticity and verifying clients through video sessions. Followed a strict protocol for information security such as using a Palo Alto VPN with multi-factor authentication to insure confidentiality and integrity of client data such as PII.
XPO Logistics, Inc.Cyber security intern
May. 2022 - Aug. 2022Charlotte, North Carolina, United StatesWorked while the company was preparing to spin off into an entity that would become XPO.
Liaised with IT Operational teams to gain understanding of operational requirements on new project initiatives. • Created instructional documents for SaaS products in preparation for spin-off company.
• Contributed or created four change requests for the Change Advisory Board (CBA)
• Investigated and resolved user tickets in ServiceNow with issues involving Proofpoint.
• Analyzed Proofpoint email security gateway, URL isolation, and Targeted Attack Protection (TAP) to detect threats and risks.
Omni InteractionsProduct Support Representative
Jan. 2021 - May. 2022Help customers navigate the TurboTax software via screen-sharing technology to solve tax and/or product user experience issues. Stayed abreast of ever-changing tax laws and updates regarding the IRS to give customers up-to-date information. Maintained confidentiality of customer PII in compliance with Intuit Information Security Policies. Liaised with other agent platforms and departments such as resolutions and CPA assistance.
• Maintained consistent agent performance metrics, lowered my call transfer rate from 61% in my first week to 11% in my seventh week.
• Troubleshoot QuickBooks issues by cross-referencing internal and external articles.
OptFirst Internet MarketingProject Assistant
Aug. 2018 - Nov. 2018Miami/Fort Lauderdale AreaGenerated content such as keywords and text ads for potential clients in Google ads to enhance online marketing strategies. Provided comprehensive reports and recommendations to upper management on assignments and other projects through editing of documents/ manuscripts. Tracked cost per click (CPC) bidding
• Developed, designed, and optimized landing pages on Unbounce to promote businesses for prospective and current clients.
• Offered administrative and technical support to ensure budget on Google Ads.
Corey AdvertisingMarketing Assistant
Jan. 2018 - Aug. 2018Coral Gables, FLComposed content for company’s social media sites, web pages, and clients to promote digital services. Aided the creative team in designing appropriate customer specific advertising campaigns. Organized promotional PowerPoint presentations of ad campaigns by conducting market research and analyzing market surveys.
• Formed and published 40 articles of content for more than 20 clients on various social media channels and blogs.
• Regulated real estate clients’ data for 20 listings in Google Analytics to maintain databases and record.
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