XPO Logistics, Inc.Cyber security intern
May. 2022 - Aug. 2022Charlotte, North Carolina, United StatesWorked while the company was preparing to spin off into an entity that would become XPO.
Liaised with IT Operational teams to gain understanding of operational requirements on new project initiatives. • Created instructional documents for SaaS products in preparation for spin-off company.
• Contributed or created four change requests for the Change Advisory Board (CBA)
• Investigated and resolved user tickets in ServiceNow with issues involving Proofpoint.
• Analyzed Proofpoint email security gateway, URL isolation, and Targeted Attack Protection (TAP) to detect threats and risks.