Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Information Security Analyst
ANB BankInformation Security Analyst
Sep. 2024Cheyenne, Wyoming, United States
IT Specialist
City of North Miami BeachIT Specialist
Aug. 2023 - Feb. 2024
Cyber Security Intern
Careful SecurityCyber Security Intern
Jun. 2023 - Aug. 2023
Identity Verification Agent
AloricaIdentity Verification Agent
Dec. 2022 - Apr. 2023Contracted with ID.Me to serve as a trained identity specialist for reviewing client documents for authenticity and verifying clients through video sessions. Followed a strict protocol for information security such as using a Palo Alto VPN with multi-factor authentication to insure confidentiality and integrity of client data such as PII.
Cyber security intern
XPO Logistics, Inc.Cyber security intern
May. 2022 - Aug. 2022Charlotte, North Carolina, United StatesWorked while the company was preparing to spin off into an entity that would become XPO. Liaised with IT Operational teams to gain understanding of operational requirements on new project initiatives. • Created instructional documents for SaaS products in preparation for spin-off company. • Contributed or created four change requests for the Change Advisory Board (CBA) • Investigated and resolved user tickets in ServiceNow with issues involving Proofpoint. • Analyzed Proofpoint email security gateway, URL isolation, and Targeted Attack Protection (TAP) to detect threats and risks.
Product Support Representative
Omni InteractionsProduct Support Representative
Jan. 2021 - May. 2022Help customers navigate the TurboTax software via screen-sharing technology to solve tax and/or product user experience issues. Stayed abreast of ever-changing tax laws and updates regarding the IRS to give customers up-to-date information. Maintained confidentiality of customer PII in compliance with Intuit Information Security Policies. Liaised with other agent platforms and departments such as resolutions and CPA assistance. • Maintained consistent agent performance metrics, lowered my call transfer rate from 61% in my first week to 11% in my seventh week. • Troubleshoot QuickBooks issues by cross-referencing internal and external articles.
Project Assistant
OptFirst Internet MarketingProject Assistant
Aug. 2018 - Nov. 2018Miami/Fort Lauderdale AreaGenerated content such as keywords and text ads for potential clients in Google ads to enhance online marketing strategies. Provided comprehensive reports and recommendations to upper management on assignments and other projects through editing of documents/ manuscripts. Tracked cost per click (CPC) bidding • Developed, designed, and optimized landing pages on Unbounce to promote businesses for prospective and current clients. • Offered administrative and technical support to ensure budget on Google Ads.
Marketing Assistant
Corey AdvertisingMarketing Assistant
Jan. 2018 - Aug. 2018Coral Gables, FLComposed content for company’s social media sites, web pages, and clients to promote digital services. Aided the creative team in designing appropriate customer specific advertising campaigns. Organized promotional PowerPoint presentations of ad campaigns by conducting market research and analyzing market surveys. • Formed and published 40 articles of content for more than 20 clients on various social media channels and blogs. • Regulated real estate clients’ data for 20 listings in Google Analytics to maintain databases and record.
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Nicolas on Intch
IT
451129 people
18
Technologist, Project/Program Manager
24
Data Scientist Intern @ Newell Brands
16
Program Manager @ DISH Network
ITTech Support
91947 people
18
Technologist, Project/Program Manager
42
Senior Mining Engineer @ Riot blockchain
16
CEO/Data Engineer and Consultant @ Propeltech Services LLC