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Work Background
MicrosoftCommunity Manager
Feb. 2017Redmond, WAContracted through Indigo Slate as a senior community manager for the Microsoft Tech Community, an online resource for IT Pros and a technical audience. Strong focus on Azure, AI + enterprise product lines for Microsoft Tech Community. Worked a booth at Microsoft Ignite and Tech Summits/Microsoft Ignite | The Tour internationally. Work includes content management, forum/blog administration (using the Lithium/Khoros community management software, including its recent upgrade to the Aurora version), Facebook/Twitter paid and organic social, and creating a weekly roundup.
Rational InteractionSocial Media / Community Manager
May. 2016 - Jul. 2016Seattle, WAContracted through Aquent / Vitamin T to handle social media management for various clients as part of Microsoft's Go To Market program, focusing on paid media campaigns on Facebook, LinkedIn and Twitter.
MicrosoftSocial Media Marketing Specialist
Feb. 2016 - Apr. 2016RedmondThree-month contract through Redtech to assess and make recommendations for social media for the Digital Operations Capabilities team. Interview key players, survey team, develop strategy and playbook deliverable.
gnet agencyCommunity Manager, Orbyt Play
Sep. 2015 - Feb. 2016Contracted to assist in planning overall strategy and marketing plan around February 20 virtual independent games festival event, Orbyt Play (www.orbytplay.com). Built a social media plan and regularly post to event accounts. Built an editorial calendar for all social channels. Extensively live tweeted on Feb 20 10-hour event, including posting clips and hosting giveaways. Monitored social media postings of event partners, and final social media report at campaign conclusion.
N2Q ConsultingSocial Media Manager
Sep. 2015 - Jan. 2016Seattle, WAResearching, planning and executing on organic and paid social media campaigns for clients, primarily Rightside and eNom (top-level domain industry). Content mining & creation and analytics.
RadarworksSocial Marketing Coordinator
Jul. 2014 - Aug. 2015Seattle, WAProjects include social media copywriting and analytics, extensively for Acer, Kindle Most Wanted, Kindle Love Stories (both through Amazon Kindle Publishing), and other client work for Frederick Goldman, Discover, and LA Sparks (WNBA basketball team). Responsibilities include creating and managing extensive editorial calendars, detailed reporting (Radian6), influencer research (using Traackr), case studies, blog sourcing (using Buzzsumo), tweetchats, and managing interns.
FreelanceFreelance Writer/Social Media
Jan. 2014N/ASocial media copywriting and community management for Crown Social (September - November 2016) - clients include Microsoft, Dell EMC and Bartell Drugs. Was a regular freelance writer for Queerspace (queerspacemagazine.com) (2016-2020). Manage social media (Facebook/Google+/Twitter) for Paddledaddy.com (2015-2016) and Tomboyx (September 2016). Provided freelance writing and transcription services for various clients and projects. Projects included website content writing for PC Database Solutions, writing an article on indoor grills for Cheapism.com, and documentary transcription for Inside Out Films.
MicrosoftSocial Media Project Manager
May. 2013 - Aug. 2013Redmond, WASocial media project management for Microsoft's MVP (Most Valuable Professional) Award program, including Facebook, Twitter, Yammer and blog posts. (100-day contract through JeffreyM Consulting.)
F5 NetworksProject Coordinator
Sep. 2012 - Oct. 2012Seattle, WATwo-month contract through Creative Circle to assist project managers to track projects, milestones and budgets along with scheduling and routing projects via BaseCamp.
Queer Geek! SeattleCommunity Manager/Founder
Apr. 2012Seattle, WA(Volunteer position) Founding member of Queer Geek!, a Seattle-based organization celebrating the LGBTQ+ geek community and combating homophobia. Created and managed Facebook and Meetup groups, currently at over 2500 members, moderating content and engaging participants. Organized monthly social events with regular attendance of 30+ people. Helped organize and promote Pink Party Prime and Pink Party Comicon, with several hundred attendees, and some events with industry guests such as voice actors Jennifer Hale, Ellen McLain, Kristian Nairn and Troy Baker, primarily via social media and forums.
Promethium MarketingJunior Project Manager
Apr. 2011 - Jan. 2012Seattle, WASupported the client services team of a boutique marketing agency by researching, generating reports, drafting and posting ongoing messaging via social media channels, including Facebook, Twitter and forums, and provided general project assistance. Wrote weekly Powerpoint reports detailing tone and sentiment and addressing issues. Special projects included writing an extensive research report on digitally marketing Facebook games and comprehensive community management for Starhawk (a Playstation 3 title) and the free-to-play launch of Lineage II. Used Basecamp to manage projects, and HootSuite to manage social media accounts. Clients included Sony, Microsoft, Sucker Punch, Red 5, Ubisoft and NCSoft.
Transcript AssociatesTranscriber
Aug. 2006 - Jul. 2014New York, NYTranscribed audio verbatim to Microsoft Word documents, editing and formatting text using our in-house style guide. Used WinAmp with custom plug-ins and a transcription foot pedal, as well as As-U-Type, a transcription macro software. Clients included CBS, NBC, ABC, Food Network, McKinsey & Company, HBO, FOX and Forbes. Experienced at working independently in a home office and always met deadlines.
Freelance ActorFreelance Actor / Singer / Teacher
Aug. 2002 - Aug. 2006Seattle, WA, San Francisco, CA, New York, NYDid extensive work acting, singing in theatre, films, commercials, voiceover. Member of Screen Actors Guild and Actor's Equity. Projects included work with Cisco, LucasArts, Genentech. Acted as a standardized patient for NYU’s medical department. Taught private voice lessons, teaching fundamentals of singing and coaching students on preparing musical theatre songs for auditions. Assisted in corporate team-building exercises with The Go Game (still work with them on a project/gig basis currently), TeamBonding. While I continued to do freelance work through 2008 and also did prior to August of 2002, this was the period in which I pursued this career full-time.
On the Boards TheatreAdministrative Assistant
Apr. 2000 - Nov. 2001Seattle, WAPrimary administrative contact and direct assistant to the Managing Director. Created, executed database queries with Raiser's Edge 6 (donor database). Maintained and updated web site. Proofread press releases, grant applications, office correspondence. Was responsible for job postings placements via the Web, fax, newspapers. Organized monthly board and weekly staff meetings, including taking weekly minutes.
Amazon.comCustomer Service Representative
May. 1999 - Mar. 2000Seattle, WAProvided telephone and email-based customer service. Researched lost/missing shipments with custom UNIX programs. Recognized by customers for friendliness, patience, and commitment to satisfaction.
Ticket/TicketAssistant Manager
Oct. 1998 - Mar. 1999Seattle, WAManaged Ticket/Ticket location at Pike Place Market, a half-price ticket booth and information center. Promoted and sold tickets to a variety of theatre, music, and arts events. Provided directions and information for downtown Seattle.
Capitol Hill PressResearcher/Writer
Sep. 1998 - Aug. 2002Seattle, WAResearched, edited, wrote and verified entries for Seattle actors' resource guide, The Actors' Handbook, and a Puget sound resource guide, the PR Guide for Small Businesses and Organizations. (Two contracts - from 1998-1999, 2001-2002.)
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