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Work Background
Cainiao NetworkLast Mile Operations Product Owner
Mar. 2024Madrid, Community of Madrid, Spain- Lead last-mile delivery system UX and consumer journey optimization through user interviews, market research, and detailed customer journey mapping to enhance customer satisfaction and engagement
- Serve as key liaison between last-mile operations in Spain and tech team in China, gathering requirements, analyzing processes, and translating them into actionable sprint items that enhanced system functionality, achieving on average 98% nationwide T+2 lead time
- Oversee end-to-end projects for last mile applications aimed at reducing tail orders and boosting first-attempt delivery rates, including solution design, stakeholder alignment, and rigorous testing, deployment, and training across 52 last-mile delivery stations in all of Spain and Portugal
SEDDIProduct Management Intern
May. 2023 - Nov. 2023Madrid, Community of Madrid, Spain- Conducted user research and gather feedback to gain deep insights into user behaviors, preferences, needs, and pain points related to the virtual fitroom experience.
- Analyzed user feedback, identify patterns, and translate findings into actionable product enhancements to improve usability, functionality, and overall customer satisfaction.
- Researched and stay update-to-date with industry trends, competitive landscape, and emerging technologies related to virtual fitrooms, incorporating relevant insights into product planning and strategy.
- Collaborated with UX researchers to design and execute user testing strategies, including usability studies, A/B testing, and prototype evaluations.
- Worked closely with designers and developers to ensure the timely and successful implementation of product features and enhancements.
World Family English Holdings Ltd.Associate Product Manager
Nov. 2021 - Nov. 2022Shanghai, ChinaAt World Family English Innovations department (WFI), we use a combination of Agile and Kanban methodologies to consult and develop digital solutions to help cross-market World Family English branches to improve business performances. The current project is to help World Family English Taiwan (TW) digitalize their marketing and sales channels:
-Coordinate with TW project manager to conduct weekly workshops and collect feedback or feature requests from various business stakeholders
-Create business and technical process flows to translate them into user stories for WFI tech team to develop
-Plan and lead project-related meetings to key stakeholders on a monthly basis
-Develop and maintain product and features roadmaps and documentations to prioritize initiatives with given resources
-Inform and provide support for internal users on new products and new features
Finigate Integrated LogisticsKey Account Sales Specialist
May. 2020 - Sep. 2021Shanghai, China-Held 118 HORECA accounts generating ~¥400K monthly revenue to align with company growth strategy
-Collaborated cross-functionally to ensure product availability and timely delivery for all client requests
-Analyzed monthly sales data to track performance and client activity to optimize future sales pitch and client visits that resulted in an increase in work productivity and an average of 10% revenue growth per month
-Organized an average of 3 field visits daily to follow up with current clients’ satisfaction level on products, gauge information on new demand and to develop new opportunities to work together
Finigate Integrated LogisticsProduct Manager
May. 2020 - Sep. 2021Shanghai, China-Utilized Agile methodology to oversee and drive new product development such as product-market fit, brand vision and strategy, key stakeholder communication, real-time data analysis, flavor testing and etc.
-Consolidated product line with OEM factory based on sales forecast analysis and marketing research that resulted in 84% overall increase sales in Shanghai
PwC Hong Kong and Mainland ChinaRisk Assurance Associate
Oct. 2018 - Apr. 2020Shanghai City, ChinaGovernance, Risk and Compliance (GRC) & SAP Functional Consulting:
-Consult Fortune 500 client’s Finance & Accounting and HR Department by interviewing clients’ employees and analyzing their current held roles and responsibilities to assess compliance to their SAP system’s roles and profiles (specifically FI & HCM module)
-Perform SoD (Segregation of Duty) check on all re-designed roles using SAP GRC tool
-Implement new role design using general authorization and structural authorization methods with all SoD concerns along with all SoD's mitigation controls Assurance Support:
-Conduct risk-based audit for multiple clients in automotive industries on traditional ERP (i.e. SAP, FourShift) and self-developed systems, specifically Finance modules, using ISACA and PwC RA's IT Risk Framework to minimize risk from potential threats and vulnerabilities
-Perform walkthroughs on clients’ ERP systems to test accuracy and logic of system setup for accounting entries and financial master data input and output
-Extract clients’ full year trial balances and journal entries and use Excel or ACL Analytics Tool to assess completeness, consistency, and accuracy of these accounting data and report to Assurance team
Larsen & Toubro Infotech LtdConsulting Intern
Jun. 2017 - Aug. 2017Cincinnati, Ohio, United States-Researched, learned and provided insights on 5 different projects including marketing POS material wastage optimization, value stream map exercise, smart applications, product chat bot and coupon fraud fulfillment
-Held a Microsoft Excel workshop and taught a peer intern and 2 senior consultants uses of different functions for quicker data analysis resulting in 100% positive feedback
-Communicated with team members and interviewed several key stakeholders on understanding given projects
Indiana University BloomingtonTechnology Center Consultant
Jul. 2016 - Jan. 2018Bloomington, Indiana Area-Consulted and helped students and faculty on either university or non-university technological issues
-Minimum of 12 hours per week at different locations on campus each shift
-Interacted with students and faculty actively to inform or explain step-by-step of new and existing benefiting computing tools at IU every day to increase awareness of technology
-Received monthly training on troubleshooting and customer service as well as hot topics in technology
Indiana University BloomingtonWomen Who Code Special Interest Group Intern
May. 2016 - Jan. 2018Bloomington, Indiana AreaCEWiT stands for Center of Excellence for Women in Technology. The mission of this group of people is to encourage those who identify as females to take on more responsibilities in technology industry. Together with the CEWiT group as a student outreach, we gathered those who are interested and broadcast our capabilities and talents that has been stereotyped for centuries. Main responsibility:
-Brainstormed ideas and visions for events, workshops and speaker series throughout the year
-Applied design thinking at work to maintain and grow the CEWiT community
-Cooperated with other fellow interns on assigned or brainstormed tasks and report to lead intern weekly
HoneywellFinancial Planning Analyst Intern
May. 2016 - Jul. 2016Shanghai City, China-Analyzed and consolidated financial data by account, by product line at closing every month in the format of MTD, QTD and YTD
-Learned to create and edit dimensions after using Oracle's Hyperion Financial Manager every day to retrieve correct information for daily use
-Managed 3 projects for monthly closing purposes and new finance intern training
PepsiCoE-Commerce Intern
Jun. 2014 - Aug. 2014Shanghai City, China-Learned different database related skills such as Excel and SAP and fully utilized Excel reference and lookup functions and pivot tables to analyze sales reports
-Analyzed sales reports of JingDong, YiHaoDian and Amazon China E-market and concluded MTD results;
-Gathered useful information to PowerPoint presentation for weekly sales meeting purposes;
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