United AirlinesVarious Positions
Jan. 1984 - Nov. 2001Greater Seattle AreaWithout going into too much detail, this was where it all began. Positions held include:
Reservation agent - selling customers on flying our airline, assisting with various requests for assistance.
Technical Support - which was a combination of first line supervisor (working with customers with difficult situations, or just plain difficult customers), and procedural resource for the reservation agent.
Instructor - creating and delivering training to new hires and seasoned agents.
Sales Supervisor - managing a team of 60+ reservation agents, providing coaching and performance reviews, and low-level HR duties.
Operations Supervisor - managing service levels within the office, approving overtime, time off requests.