Lubi Sokol - Purchasing Administrator, Dairygold

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Work Background

Dairygold Co-Operative Society LtdPurchasing Administrator

Oct. 2018Mallow, Munster, Ireland- compiling reports related to procurement, stock & sales, E-commerce, online sales, stock card, price updates, forecasts - responsible for over 150 supplier catalogues, their maintenance and communication with the suppliers - dealing with branches, customer support, new product communication - creating trackers to increase visibility of stock movement and sales - preparing e-commerce listings and product images - promotional activities - set up, store communication, brochure proofing of major sales and ad hoc promo events - competitor's price comparison and market research - reporting to the Buyer and providing continuous day to day support - liaising with shipping agents, preparing documentation and margin sheets - liaising with Accounts Payable when necessary using SoftCo - experienced in Core POS, Oracle, OBIEE, Intact IQ and SoftCo

AirbnbMultilingual Customer Service Specialist

Mar. 2017 - Oct. 2018County Cork, IrelandNon-Trip Agent from 03/2107 to 06/2017 - first point of contact - dealing with general queries and solving simple issues or escalating cases to correct departments - knowledge of product that is constantly evolving - dealing with customers via calls and emails in English, Greek, Slovak and Czech language - handling queries professionally, including urgent situations - monitor and control numerous tasks at the same time - compile admin notes, monitor interactions with every client and the outcomes Promoted to Trip Customer Experience Specialist in June 2017 - First POC and point of escalations - dedicated customer support - solving ad-hoc situations that required real time decision making - personality conflicts, cancellations, last-minute re-bookings, extenuating circumstances, finding the best solution for customers - analyzing evidence and supporting documentation, setting deadlines, resolving resolutions between parties - mediation/ negotiation and conflict resolution in Resolution Center using creativity and communication skills - making decisions based on Airbnb policies and documentation provided by customers - compiling emails to customers, reasoning and explaining every decision taken - working under constant pressure, time restrains and with great responsibility - transferring money, issuing refunds and reimbursements - deep understanding of different payment methods, price breakdowns and currency conversion - reaching daily/ weekly and monthly targets based on the amount of solved cases - constant reviews of language knowledge and quality reviews by assigned Quality Lead - being evaluated on NPS system on decision making by customers from all over the world - working as a part of a Team, reaching assigned Team targets - helping each other in terms of languages skills - working in pairs when solving complicated issues involving customers speaking different languages and from different time zones - attend training when necessary

Ballyhoura Development LtdAssistant Co-ordinator for Logistics and Distribution

Aug. 2014 - Jul. 2016Mitchelstown• Compiling course plan, module plans and teaching materials including manuals, projects, exercises, presentations and games • Inducting new learners on Code of Conduct, Health and Safety Regulations and company and SOLAS policies • Recording learners weekly attendance on Trainee Apprentice Clocking System • Designing presentations and games using interactive board and Snowflake software • Teaching Word Processing, Warehousing, Inventory Control and Freight Forwarding Modules • Helping with modules such as Purchasing, Spreadsheet Methods, Customer Service and Work Experience • Preparing handouts for students • Correcting and assessing exams and projects, internal verification of the results, peer review • Organising field trips to different warehouses and companies • General office duties – ETB documentation processing, notification of assessment events (skills demonstration, portfolio, exam), Internal verification of Results, Reports on Conduct of an assessment event, Coordinator's Monthly Report, Monthly Stats • Inputting results for certification on RCCRS (Results Capture and Certification Request Online System) • Resolving problems, liaising with Social Welfare Offices, interviewing candidates • Motivating learners to progress onto work placement or further education • Organising relevant complimentary courses - Counterbalance Forklift, Manual Handling, Fire protection, Career Advancement • Creating flyers and brochures for different courses in Microsoft Publisher • Invoice and purchase orders processing, accounts preparation and reconciliation

Supreme IngredientsManager

Sep. 2009 - Nov. 2012Charleville, Co. Cork• Market research for new business opportunities in central & eastern Europe • SAGE – invoice and statement issue, sales orders and purchase orders processing, sales reports creation • Credit control, bank reconciliations • Handling freight related documentation – Delivery Dockets, Packing Lists, Certificates of Analysis, Certificates of Origin, CMRs • Organising shipping from and to Europe, managing, tracking and resolving disputes when required • Customer service, dealing with international clients, liaising with internal clients • Accounts payable/receivable • Running the office & general office duties

Self-employedInterpreter

Jul. 2009 - Sep. 2010Ireland• Interpreting to/ from English, Greek, Slovak and Czech Language in Hospitals, Courthouses and Garda Stations

Valeria Cechova - SolicitorClerical Assistant

Jul. 2007 - Aug. 2007Prievidza, Slovak RepublicJuly 2008 - August 2008 • Preparing legal documents • Helping with some cases related to International law • Dealing with clients • Research tasks mostly in commercial, civil and employment law

Embassy Of The Slovak RepublicExternal Co-operation

Jan. 2007 - May. 2009Athens• Legal analysis & Market research • Organisation of internal conferences, seminars and business missions • Interpreting and translations of texts in the following languages – Greek, Slovak, Czech and English

Dar-dyhaOffice Assistant

Jul. 2006 - Aug. 2007Prievidza, Slovak Republic• Market research support, sourcing new markets outside Czech and Slovak Republic • Customer service and sales • Preparing documents for external accountant (accounts payable/receivable) • Preparing payments • Helping to develop a new marketing strategy and a new catalogue • Preparation of a workshop event • Dealing with international clients • Acquiring knowledge of products

Honorary Consulate of Slovak RepublicExternal Co-operation

Jan. 2004 - May. 2009Thessaloniki• Legal translations from Greek to Slovak, Slovak to Greek and Czech to Greek language • Interpreting and translations of texts in the following languages – Greek, Slovak, Czech and English • Interpreting at Courthouse • Legal support & solving consular cases • Organisation of different cultural events