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Work Background
Department of Veterans Affairs - NMVAHCSMedical Support Assistant (MSA)
Jun. 2018 - Jun. 2019Albuquerque, New Mexico AreaAssist veterans in the Emergency Room with accessing care, correcting files, and providing excellent customer/patient care. I have developed training materials. Creating operational documents and building people during the "Own the Moment" and MISSION Act roll outs.
New Mexico State Department of Homeland Security and Emergency ManagementTraining Specialist
Mar. 2017 - Sep. 2017Santa Fe, New Mexico Area• Develop paperless and web-based training for emergency managers, first responders, and corporate emergency planners. WBT includes delivering training via webinars, Adobe Captivate in Adobe Connect HSIN promoted environments and conference calls. • Provide in-person training to classes as small as 5 and as large as 40 participants. Traveling around the state of New Mexico in support of FEMA Emergency Operations plans, state emergency preparedness goals, and county/city contingency plans. Encouraging disaster preparedness on a family and local level to benefit individuals in times of emergencies. • Completed instructor accreditation process in less than 6-months of hire.
AIU OnlineAdjunct Instructor
Nov. 2015 - Sep. 2019Phoenix, Arizona Area• An adroit adult educator using, needs analysis, course design, development, delivery, and evaluation of impactful learning to build the learning environment to meet students needs in online education. • Employing Intellipath™ technology and live web broadcast sessions to meet with students and assist in meeting student needs. • Instruct in business communications, operations, and other business-related courses.
University of PhoenixMilitary Finance Advisor
Jan. 2013 - Apr. 2015Phoenix, Arizona Area• Monitored multiple databases to keep track of student progress and form customized student-driven financing solutions. • Consulted with military students and spouses to maximize military and VA educational benefits and minimize student debt. • Regularly awarded ‘Perfect 10’ scores from “Voice-of-the-Customer” surveys.
ExterranPurchasing Specialist
Oct. 2010 - Aug. 2011Roosevelt, UT• Prepared correspondence, including accounting and financial documents for analysis • Used data to drive recommendations of strategic importance increasing B2B Sales 300 percent while improving customer responsiveness and flexibility of supply chain to meet organizational needs. • Manage warehouse with JIT principles. Including cycle counts, monthly periodic reviews, discrepancy reporting and corrective action to ensure compliance with Sarbanes-Oxley Act. • Purchase parts for mechanics to ensure operations continue without the impediment of waiting for parts. • Provide customer support including delivery of parts, negotiating deliveries to meet demand, and proper billing for parts used. • Develop kits for mechanics to streamline regular maintenance saving time and money. Increasing B2B Sales 300% through improved customer interactions, reflective listening, and adaptive supply chain flexibility.
AMVETS - OhioBusiness Development Manager
Jun. 2009 - Sep. 2009Columbus, Ohio Area• Conducted analysis to address the fund-raising shortfall, which led to new fund-raising strategy and inbound/outbound call center which included creating a call center and providing training to new call center employees • Planned and executed fund-raising strategy, leading the organizational fund-raising change initiative; used financial and operational analysis to build strategy and presented data to win the contract. • Proposed the development of an internal fundraising strategy to illustrate its cost-benefit and its superiority to external vendor based fundraising. Provided the organizational structure to help 'for-profit' organizations become partners with non-profit organizations in fundraising and increasing their customer flow in a "Hand-Up, not Hand-Out" tactical plan. • Conceptualized call center procedures, training materials, marketing materials, and growth proposals. Developed the organization's first call center, hired its employees, and wrote all training programs and procedural guidelines. • Laid the groundwork for continued annual savings of $50,000 and a one-time savings of $200,000 by taking the fundraising function in-house.
ITEN Industries IncProduction Shift Supervisor
Aug. 2008 - Dec. 2008Ashtabula, OH• Cut employee churn by 15 percent through training and mentoring while reducing overall training costs by 15 percent; reduced lost-time accidents by 20 percent through aggressive training and strict enforcement of all OSHA standards and ISO 9001 processesGuided the efforts of 100 hourly manufacturing union and non-union employees. • Made scheduling changes to facilitate production efficiencies. • Closely monitored all aspects of manufacturing to improve productivity and eliminate waste. • Cut employee churn by 15% through training and mentoring while simultaneously reducing overall training costs by 15%. • Reduced lost-time accidents by 20% through aggressive training and strict enforcement of all OSHA standards.
Therm-All Insulation IncOperations Manager
Jan. 2005 - Jan. 2005Phoenix, AZ• Recruited by management to improve manufacturing efficiency in the areas of waste, cleanliness, safety, and quality. Completing an 18-month project ahead of schedule and under budget. • Orchestrated all manufacturing operations including material scheduling, production scheduling, finished goods shipping, staffing, and employee development. • Closely managed an annual budget of $.5M while guiding the efforts of 8 full-time employees, 10-15 temporary employees, and one salesperson. • Contributed $1.2M in annual savings by implementing a recycling effort. • Improved manufacturing efficiencies by 55%. • Cut employee turnover 25% enhancing morale through cross-training and skills building. • Elevated sales 15% through improved quality and customer service.
D&C Consulting LLC.COO/Project Manager
Apr. 2004Management consultant solving complex organizational development and business problems in the areas of talent development, learning evolution, operations improvement. Project manager skilled in using Agile/Scrum, PMI, Kagan, Six Sigma, and JIT to develop hybrid solutions for customers. Apply psychological research to the workplace and investigate processes and procedures that hinder workflow. Providing holistic solutions to maximize human effort and deliver on business promises to customers. Work within human resources officials to understand the human element, improve the policies regarding human and business interaction, and support training initiatives through building better training. Help businesses hire more qualified employees through understanding the human skills needed, separating where training can improve a candidate, and developing human policies and pre-employment testing. Assess job performance using qualitative and quantitative analysis, process improvement, incentive development, and modern training both online and face-to-face. Increase business efficiency through improved decision-making, leadership, and clarifying the organizational design to improve communication strategies and tactical deployment of strategical goals and objectives. Improve organizational structure through holistic problem-solving, clarifying communication channels, and improving access to leadership. Study consumer behavior using qualitative and quantitative methodologies, working closely with marketing, and forecasting using real-world and real-time data to improve organizational response. Worked as a consultant since 2004 in a myriad of projects and industries to deliver topline customer service, imaginative solutions that improved bottom-line growth, and increased employee morale.
US NavyDamage Controlman
Feb. 2000 - Apr. 2004Norfolk, Virginia Area• Awarded Navy Achievement Medal for work in logistics, overseeing supply levels, and saving the ship money. Negotiated contracts IAW NAVSEA, DON, and established shipboard policies. • Serve as people expert on cross-functional operations teams doing process excellence, customer experience, organization design, organizational readiness initiatives. • Lead DC trainer for maintenance and firefighting/flooding shipboard training program; successfully training 500+ crew in damage control, engineering, and safety topics. Redesigned shipboard training program and implemented strategy to move from failing inspections to winning acclaim and awards for proper training. • Qualified to stand all Engineering Watches outside my normal rate and trained other watchstanders in advanced watch standing topics.
US ArmyChaplains Assistant 71-M
Jan. 1995 - Jan. 2000Active duty 1995 - 1996. Served in US Army National Guard in various mechanical, supply, and engineering roles. While active, trained soldiers in annual training and other specific mission related topics to achieve unit readiness. Managed cases of soldiers experiencing life events, aiding in suicide prevention, counseling to achieve reduction in alcohol incidents, and helped soldiers recover mentally after catastrophic life events. In the National Guard, I operated heavy machinery, drove heavy duty truck with equipment trailers, liquids, and refrigerator boxes in aid of mission related tasks. Due to injury, I am no longer able to operate, but have enjoyed much success in teaching.
Warrior Rescue (501c3 Nonprofit)
United States
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