AC Care - Arab Computers For MaintenanceIOS Technician
Jan. 2024Saudi ArabiaAs an iOS Technician at Apple Authorized Service Center, i’m responsible for providing exceptional customer service and technical support for a wide range of Apple devices, including iPhones, iPads, and other iOS products. You will diagnose and repair hardware and software issues, ensuring a seamless customer experience and upholding the high standards of Apple's brand. Key Responsibilities:
- Provide friendly and professional customer service, actively listening to customer concerns and needs.
- Accurately diagnose hardware and software issues with iOS devices using diagnostic tools and Apple-approved troubleshooting techniques.
- Perform repairs and replacements on iOS devices, adhering to Apple's repair guidelines and quality standards.
- Effectively communicate repair status updates and recommendations to customers, managing their expectations.
- Maintain a clean and organized workstation, ensuring efficient workflow and inventory management.
- Stay up-to-date with the latest Apple product updates, repair procedures, and industry trends through continuous training and certification programs.
- Demonstrate a strong commitment to customer satisfaction and the Apple brand.
- Collaborate with the service center team to streamline processes and improve overall efficiency.