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Work Background
Techie TurkFounder
Oct. 2023New York City Metropolitan Area
RAMPUP TechnologyTechnical Support Engineer
May. 2022New York City Metropolitan AreaAs an IT Support Engineer, I am responsible for providing technical assistance to our customers and staff. I troubleshoot hardware and software problems, configure systems, and provide technical guidance. I also assist in setting up and maintaining computer networks, as well as offering advice and support on various IT-related issues. My job includes troubleshooting any hardware and software issues, testing networks, and providing technical support for software applications. Additionally, I am responsible for installing, configuring, and maintaining various computer systems.
I am required to stay up to date with the latest technologies and industry standards, as well as keep abreast of any changes in IT systems and products. I must also maintain a high level of customer service and ensure that all customer inquiries are answered promptly and accurately. I am also responsible for researching and evaluating new technologies to improve our existing systems. Furthermore, I work with other IT departments and vendors to ensure smooth operations and efficient use of resources. I also develop and implement training programs for our customers and staff to help them effectively use IT systems and resources. Finally, I assist in responding to any security threats and staying current with security patches and updates.
Pinpoint BridalVice President of Marketing And Business Development
Jan. 2010New York, United States
Diverse NetworksTime Warner field tech.(subcontractor)
Jan. 2006 - Jan. 2007North Carolina, United StatesI was a Field Technician for Time Warner Cable. My primary responsibility was to install and troubleshoot cable TV, internet and phone services to residential and commercial customers. I installed cable TV wiring, outlets, splitters and amplifiers, ensuring that all components were correctly connected for optimum service. I also tested and configured customer modems and routers for internet connections. I performed troubleshooting to diagnose problems and repaired or replaced defective components. I followed safety protocol to ensure the safety of myself, customers and their property. I was also responsible for providing customer service and educating customers on their cable, internet and phone services. I answered questions and addressed customer complaints in a timely manner. I also provided technical support for customers who were having difficulty with their services.
Okey EnterprisesTechnical Sales Associate
Jan. 2003 - Jan. 2004New York City Metropolitan AreaAs a Sales Associate for a Okey Enterprises, I was responsible for providing excellent customer service and helping clients choose the best printing and design solutions for their needs. My duties included meeting with potential clients, taking orders, providing quotes, negotiating contracts, and maintaining relationships with existing customers. I also used my knowledge of the printing and design industry to help clients select the most cost-effective and efficient printing and design options. I also worked closely with graphic designers to ensure that the clients' visions are brought to life. Additionally, I regularly stayed up-to-date on industry trends, technology, and pricing so that I could provide the best advice and services to our clients.
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