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Work Background
Ulster UniversityLecturer
Jan. 2024Belfast, Northern Ireland, United KingdomCurrently covering two modules. I am teaching Sales & Events Marketing with undergraduates and I am also designing the materials and assessments for a graduate level Entrepreneurship module.
Ulster UniversityPHD Researcher
Sep. 2020Belfast, Northern Ireland, United Kingdom
Queen's University BelfastStudent Blogger
Oct. 2019 - Sep. 2020Belfast, United KingdomWriting blog posts on my experience as an International MBA student here at Queen's.
LovesacManager
May. 2018 - Aug. 2019Portland, Oregon AreaI started with Lovesac as an Associate over the holidays while managing Teavana. I moved to Oregon as the Store Manager to open a brand new store in Portland. During my time in Portland, OR we became the #2 store in the company, having made over $2 million in just a year of being open, with $1 million within the first 6 months. Hired, trained and built a team to staff the store. Streamlined Manager duties and tracking of employee and store KPI's on weekly, monthly and yearly basis.
ALEX AND ANIAssistant Manager
Oct. 2017 - May. 2018The OaksAssistant Store Manager and Charity by Design Lead/Events Organizer Charity by Design: Build a network of local charities and organizations that the company can support. Organise, market, and host Charity by Design events in-store to raise money for local organizations and non-profits. Maintain working knowledge of all Charity by Design companies, their missions, and their products. Provide training for all staff on the Charity by Design program and products.
LovesacAssociate
Nov. 2016 - May. 2018Thousand Oaks, California
TeavanaManager
Mar. 2016 - Oct. 2017The Oaks Mall, Thousand Oaks, CADemonstrate leadership excellence: Set and communicate clear goals, expectations and responsibilities with your team. Work with the area manager to understand local market, develop action plans, delegate and provide direction while consistently reviewing the retail store environment and business indicators for area of improvement. Provide quick decision-making and calm leadership during times of high pressure.
Drive store sales: Set clear store sales goals and maximize the customer tea experience by identifying all of their tea needs. Provide motivating and inspiring daily conversations with the team focused on the enhanced sales process.
Provide business management: Ensure operational compliance for the store (including cash handling, zoning, inventory and stock counts, and merchandising policies). Leverage reporting and drive sales goals through the team to achieve plan and maximize the business’s opportunities. Gather customer feedback to create amazing experiences and to solve issues.
Develop and build a great team: Support the recruitment, retention and development of new hires. Develop a high-performance sales team, build positive relationships through consistent coaching and feedback. Conduct performance reviews and set goals, to develop leaders and build a succession plan.
Good Samaritan HospitalFront Office Specialist
Aug. 2015 - Mar. 2016Corvallis, Oregon AreaProvide confidential and understanding support for patients in the Mental Health Outpatient Clinic as they check in and out for appointments, schedule follow up appointments, confirm next day appointments, closing/opening the office and providing assistance for the providers as needed throughout the day. General paperwork including checking insurance, taking co-payments, filling records requests, requesting records, demographics updates, filing (both physical and digital), etc. Answer multi-line phone and take intakes (over the phone questionnaires for potential patients), schedule appointments over the phone, assist with medication requests/refills, calm patients in crisis and transfer calls as needed per each providers needs.
Ultimate StaffingTemporary Assistant
Dec. 2014 - May. 2015MVAP Medical SuppliesFilled out orders and answered faxes along with any odd jobs that needed to be done.
TeavanaTeam Lead
Nov. 2014 - Jul. 2015The Oaks Mall, Thousand Oaks, CA• Drive personal sales success: Use a consultative sales approach to cater to each customer’s needs.
• Motivate and inspire a store team: Provide motivation, coaching and recognition. Lead by example, provide feedback to contribute to a successful store team and positive team environment.
• Assist in store operations: Ensure a focus on quality, productivity and are responsible for opening and closing the store in accordance with company standards.
LUSH FRESH HANDMADE COSMETICS North AmericaSeasonal Sales Associate
Nov. 2014 - Jan. 2015The OaksDemo products for customers, explain the history of the company and how products are made and used. Assist clients with finding the right products and gifts for themselves and their families.
Walt Disney WorldAttractions Host
May. 2014 - Oct. 2014Orlando, Florida, United StatesAs a member of the Kilimanjaro Safari Ride I worked all of the land positions, assisted guests with questions and I drove the Safari trucks through the Harambe Wildlife Reserve. Maintained a working knowledge of all the different animals that live on the reserve and inform guests about the different conservation messages and programs for the animals. Answered questions from guests and helped to create magical moments.
Business ConnectionsTelephone Receptionist
Mar. 2014 - Apr. 2014Salem, ORAnswered phones for a wide variety of organizations and companies ranging from Lawyers, Dentists, Doctors, Tow Companies and many more. I took down messages or connected the caller with one of the companies representatives. I handled emergency calls as well as non emergency calls.
LUSH FRESH HANDMADE COSMETICSSeasonal Sales Associate
Nov. 2013 - Jan. 2014Thousand Oaks, CaliforniaDemo products for customers, explain the history of the company and how products are made and used. Assist clients with finding the right products and gifts for themselves and their families.
Rise & Shine CateringEvent coordinator
Sep. 2013 - Nov. 2013Answer messages, coordinate catering for events, run and maintain the websites and blogs for the company, contact clients about their events, make quotes for clients, assist with menu design and designed promotional materials for the company.
Willamette Education Services DistrictInstructional Assistant: Deaf/Hard of Hearing
Oct. 2012 - Jun. 2013Crossler Middle SchoolTeach all subjects to grades 6th-8th. Assist with classroom projects and with students as needed. Update information on computer systems. Work with new forms of technology to best know how to use products such as the iPad within a classroom setting to give our students the best advantage.
Salem Keizer Education FoundationDrama Teacher
Sep. 2012 - May. 2013Provide an open, broad spectrum and enriching drama class that both entertains and educates students about theater, the theater world, auditions and theater history.
Salem First United Church of ChristEducational Coordinator
Aug. 2012 - Dec. 2012Assist, run and create educational and fun programs for the youth of UCC. I also wrote and directed the children's Christmas pageant.
OSU FoundationAdministrative Assistant
Jan. 2008 - Dec. 2011Update demographics, run daily mail merges, complete any and all projects as needed by staff for the Women's Giving Circle and the OSU Telefund/Annual Giving, keep Telefund clean and organized and assist internal personel in any capacity as needed.
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